Property Manager II

Low Income Housing Institute • Seattle, WA

2h • $34 - $40 • Onsite

About The Position

The Property Manager II manages daily operations at assigned affordable housing properties and is directly responsible for leasing, resident files, rent collection, lease enforcement, building conditions, and site staff performance. This is a hands-on role requiring practical knowledge of affordable housing programs and the ability to work directly with residents, complete detailed administrative tasks, address problems, and follow work through to completion.

The position applies requirements for HUD-assisted housing, including Section 202 Project Rental Assistance Contract (PRAC) and Section 811, Low-Income Housing Tax Credit (LIHTC), workforce housing, and project-based assistance. The Property Manager works with the Area Manager, Compliance, Finance, Facilities, and Supportive Services to maintain compliance, reduce vacancy, collect revenue, and provide safe, well-maintained housing.

Requirements

• Four years of hands-on residential property management experience managing a building with more than 50 units, elevators, and security systems.
• Experience with daily leasing, rent collection, resident files, maintenance coordination, and property financial responsibilities.
• Direct affordable-housing property management experience and practical knowledge of HUD-assisted housing, including Section 202 PRAC and Section 811, LIHTC, and workforce housing.
• Experience with HUD project-based rental assistance, PBV, or housing-authority-administered programs, including PCHA where applicable.
• Hands-on experience preparing certifications and recertifications, verifying income and assets, calculating rent, maintaining compliant resident files, and resolving documentation errors with Compliance.
• Affordable-housing lease-up experience, including applicant follow-up, file preparation, required approvals, unit-readiness coordination, and move-ins.
• Ability to read property budgets and financial reports, review resident ledgers and delinquency, control expenses, and identify issues for follow-up or escalation.
• Working knowledge of landlord-tenant requirements, fair housing, reasonable accommodations, lease enforcement, inspections, and resident conflict resolution.
• Demonstrated initiative and follow-through; ability to organize competing priorities, complete detailed work accurately, resolve routine issues independently, and seek guidance when needed.
• Proficiency with property management software, document and spreadsheet programs, record-keeping, and report preparation.
• Ability to read, write, and communicate in English.
• Strong interpersonal skills and ability to work respectfully with residents, staff, housing partners, vendors, and people from diverse backgrounds; willingness to learn program changes, accept feedback, and work directly with site teams.
• Reliable transportation.
• Valid Washington State driver’s license and driver liability insurance.
• Must pass a driving record check and background check/drug screen.

Nice To Haves

• Two or more years of supervisory experience, including staff training, coaching, and performance management.
• Experience in permanent supportive or transitional housing and working with people who have experienced homelessness.
• Experience preparing for funder reviews, resolving audit findings, and improving occupancy, collections, or file compliance.

Responsibilities

• Take ownership of daily property operations, set priorities, meet deadlines, resolve issues within delegated authority, and escalate other matters with relevant facts and recommended next steps.
• Personally complete and review leasing, resident-file, ledger, inspection, and reporting work; provide coverage and clear backlogs when needed.
• Supervise, train, and support assigned maintenance and other site staff; set expectations, review work, conduct staff meetings and performance reviews, and address performance concerns with the Area Manager and Human Resources.
• Apply agency policies consistently, recommend practical improvements, and maintain accurate resident, vendor, payroll, invoice, deposit, and operational records.
• Communicate professionally with residents, applicants, staff, and housing partners; attend assigned community, resident, and HOA meetings and follow up on commitments.
• Apply funding-agreement and housing-program requirements, including HUD Section 202 PRAC, Section 811, LIHTC, workforce housing, and other assigned programs.
• Follow the appropriate processes for HUD multifamily PBRA, PBV, and housing-authority-administered assistance, including PCHA where applicable, coordinating with relevant administrators.
• Process and review applications, income and asset verifications, rent calculations, certifications and recertifications, leases, and move-in and move-out documents; submit complete files for approvals and correct errors.
• Maintain waiting lists, referral records, applicant communications, and tenant files in accordance with tenant selection plans, affirmative marketing requirements, occupancy restrictions, and fair housing procedures.
• Apply relevant HUD occupancy guidance, current program instructions, and LIHTC requirements; seek clarification from Compliance before processing unfamiliar transactions.
• Complete or coordinate subsidy submissions, certification transmissions, and corrections; use HUD-50059, EIV, and TRACS where applicable and follow separate PBV and housing-authority procedures where required.
• Review resident files, track certification deadlines, resolve missing documentation, complete funder reports, prepare for inspections and audits, and close findings with Compliance and the Area Manager.
• Perform affordable-housing lease-up work, including applicant outreach, waiting-list and referral follow-up, eligibility documentation, compliance approvals, unit readiness, lease execution, and move-ins.
• Maintain a current leasing pipeline and vacancy list; follow up on incomplete applications, missed appointments, pending approvals, and inspection delays.
• Coordinate with Maintenance, Compliance, and housing authorities to ensure units and files are ready for occupancy, confirm approvals before move-in, and keep the Area Manager informed of barriers.
• Collect rent, maintain resident ledgers and deposit records, follow up on delinquency, implement approved payment agreements and collection procedures, and resolve disputed balances and subsidy discrepancies with Finance and the Area Manager.
• Use budgets, monthly financial statements, rent rolls, delinquency reports, and budget variance reports to identify collection shortfalls or unusual expenses and take appropriate action.
• Review invoices, payroll, accounts payable, purchase requests, and expense reports for accuracy; approve or submit them with required documentation within established authority and deadlines.
• Inspect property conditions monthly and coordinate unit inspections at least quarterly, or more often when required; track work orders, unit turns, safety concerns, and repairs through completion.
• Prepare the annual preventive maintenance schedule, monitor completion, contribute to the Capital Needs Assessment, provide quarterly feedback on property improvement needs, and confirm repairs meet approved scope.
• Maintain property safety and emergency plans; respond to emergencies, use required PPE, and report incidents, maintenance needs, and operational concerns in the assigned system within policy timeframes.
• Address resident complaints, lease violations, and conflicts consistently, document follow-up, and recognize and coordinate reasonable accommodation requests through established procedures.
• Work with Supportive Services to promote housing stability using Housing First, harm reduction, and trauma-informed practices while maintaining lease expectations and safe property operations.
• Complete required training and other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and 1 floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 403(b) offered for non-union employees.
• 401(k) offered for unionized employees through OPEIU8.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed