Property Field Claims Representative

Virginia Farm Bureau Mutual Insurance•Richmond, VA

6h•$55,000 - $90,000•Remote

About The Position

Virginia Farm Bureau is seeking a customer-focused Property Field Claims Representative to handle a variety of property damage and liability claims and provide efficient settlements in accordance with company procedures and standards. The position may be filled at different levels based on experience, technical expertise, education, and demonstrated ability, from entry-level adjuster through senior property claims professional. Higher levels handle more complex claims, have greater authority and settlement responsibility, use advanced estimating expertise, and may mentor and provide technical leadership. This is a remote, field-based position requiring travel within the assigned Central Virginia territory. Applicants must reside in Virginia. A company vehicle is provided, with gas, insurance, and maintenance covered. The role is full-time, salaried, and scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The position reports to the Property Claims Manager.

Requirements

College degree or equivalent work experience.
Relevant experience in property claims, insurance, construction, restoration, estimating, or a related field.
Proficiency with Xactimate and understanding of building construction appropriate to the job level.
Excellent communication, customer service, investigation, negotiation, organizational, and problem-solving skills.
Must reside in Virginia.
Typical experience ranges by level: PCR, 0–2 years; PCS, 2+ years; SPCR, 5+ years.

Nice To Haves

Five years of previous property claims experience.
Knowledge of insurance contracts issued by the company.
Experience with casualty insurance claims.

Responsibilities

Investigate all losses assigned for Virginia Farm Bureau members.
Comply with company policies and procedures when handling losses and other company matters.
Promptly report activity on all claim files to the company.
Evaluate and estimate claims using photos, measurements, estimating platforms, and other available resources.
Promptly reply to complaints as requested.
Advise the Underwriting Department about poor risks.
Assist and provide guidance to other claims personnel as requested.
Perform other duties as assigned by the Supervisor.
At higher career levels, handle more complex and higher-value losses, exercise increased decision-making and settlement authority, prepare larger estimates, and mentor less experienced team members.