Property Field Claims Adjuster (Iowa City, IA)

American Family Insurance•Cedar Rapids, IA

1d•$57,000 - $94,000•Onsite

About The Position

The Property Field Claims Adjuster handles homeowner property claims in the Iowa City/Cedar Rapids area and must be located within that metro area. The role reports to the Property Claim Manager and is primarily field-based, with approximately 80% of the time spent in the field interacting directly with customers. Occasional travel to an office may be required for team meetings, training, and cultural events. A company fleet vehicle is provided, with the option to use it for personal purposes. The adjuster investigates claim causes, evaluates damages, interprets applicable coverage, negotiates resolutions, and guides customers and other parties through the claim process. The position involves first- and third-party claims under multiple policy types and endorsements, including moderately complex claims. Travel may be up to 50%, with catastrophe duty up to 75% as applicable. Employees attend New Employee Orientation during their first week, in person at the Madison, Wisconsin headquarters or another American Family core location, with virtual sessions possible depending on scheduling and availability.

Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling first- and third-party, multi-line claims across operating territories, or equivalent experience.
Demonstrated experience handling moderately complex claims, or equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge.
Solid knowledge and understanding of each phase of the claim-handling process, or equivalent knowledge.
Valid driver's license and acceptable driving record.
Obtain state-specific property casualty claims licensing as required.
Must be located within the Iowa City/Cedar Rapids metro area.

Nice To Haves

Familiarity and experience with Xactimate.

Responsibilities

Investigate the origin and cause of claims by contacting appropriate parties, including insureds, claimants, agents, attorneys, contractors, experts, special investigation personnel, other adjusters, and public personnel.
Identify complex issues, seek assistance as needed, and handle claims on a good-faith basis.
Handle first-party and third-party claims under multiple policy types and numerous endorsements.
Conduct on-site inspections when needed, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters.
Respond to customer inquiries, make appropriate decisions, and close files as needed.
Interpret policies, leases, by-laws, declarations, articles, and contract coverages, and apply them to parties involved in assigned losses.
Proactively provide parties with claim process and status information, answer questions, or redirect inquiries to other areas.
Complete other assignments or job duties, or participate in projects, based on skills, achievements, or experience.