Field Property Claims Adjuster

Liberty Mutual Insurance • Crestwood, IL

1d • $61,000 - $102,000 • Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate claims and recover after damage to their homes. The role travels locally to insured homes in Crestwood, Illinois (60418), and surrounding areas; candidates should live in or near this territory. Most workdays are spent in the field, with occasional desk assignments. The adjuster investigates and evaluates property damage onsite, resolves coverage and damage issues, prepares repair estimates for covered damage, and manages claims from first notice of loss through closure. Inspections may involve accessing roofs by ladder and examining attics, crawl spaces, and basements. The adjuster explains coverage, assists policyholders with damage itemization, emergency repairs, and additional living arrangements, and coordinates vendor services. Catastrophe duty may be required.

The role includes a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, plus two short in-person sessions in Weeks 4 and 7 at the Lewisville, Texas office. Limited overnight travel for training and team meetings is typically less than 10%. Mileage reimbursement is offered, and the employee may qualify for a company-provided vehicle after meeting mileage requirements. A sign-on bonus is available for experienced, actively licensed new hires.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• Bachelor’s degree or equivalent experience, and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to handle competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.
• Candidates should live within or near Crestwood, IL (60418), and surrounding areas.

Responsibilities

• Investigate and evaluate property damage onsite to resolve coverage and damage issues.
• Prepare complete estimates of repairs for covered damage.
• Handle moderate to complex claims independently from first notice of loss through final closure.
• Manage workload and assignments in the field and occasionally from a desk.
• Explain loss coverage and assist policyholders with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
• Travel locally to insured homes within the assigned territory.
• May be called upon for catastrophe duty.

Benefits

• Sign-on bonus for experienced and actively licensed new hires
• Mileage reimbursement
• Potential eligibility for a company-provided vehicle after mileage requirements are met
• Comprehensive benefits
• Workplace flexibility
• Professional development opportunities
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level