Field Property Claims Adjuster

Liberty Mutual • Crestwood, IL

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About The Position

Join Liberty Mutual as a Field Property Claims Adjuster, helping customers navigate claims after damage to their homes. The role involves local travel to insured homes in Crestwood, IL (60418) and surrounding areas; candidates should live in or near the territory. You will inspect property damage in person, provide empathetic support, and work to resolve claims.

The position is territory-based, with most workdays spent in the field and occasional desk assignments. A comprehensive five-month training program includes primarily virtual and on-the-job learning, two short in-person sessions at the Lewisville, Texas office during weeks four and seven, and limited overnight travel for training and team meetings, typically less than 10%. Mileage is reimbursed, and employees may qualify for a company-provided vehicle after meeting mileage requirements. A sign-on bonus is available for experienced, actively licensed new hires. The role may include catastrophe duty.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• A bachelor's degree or equivalent experience, and at least one year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to manage competing priorities and organize the workday.
• Strong time management and organizational skills.
• Demonstrated understanding of building construction principles.

Responsibilities

• Investigate and evaluate claims onsite, resolve complex coverage and damage issues, and prepare complete repair estimates for covered damage.
• Inspect roofs, attics, crawl spaces, and basements for damage, including accessing roofs by ladder.
• Independently handle moderate to complex claims from first notice of loss through final closure while managing workload.
• Work in a vehicle in the field daily and occasionally handle assignments from a desk.
• Explain coverage of loss and assist policyholders with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
• Respond to catastrophe duty when called upon.

Benefits

• Sign-on bonus for experienced and actively licensed new hires
• Mileage reimbursement
• Potential eligibility for a company-provided vehicle after meeting mileage requirements
• Comprehensive benefits
• Workplace flexibility
• Professional development opportunities
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level