Field Property Claims Adjuster

Liberty Mutual Insurance • Vancouver, WA

1d • $68,000 - $113,000 • Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate claims and recover from damage to their homes by conducting hands-on assessments and providing empathetic support. The role is territory-based, with local travel to insured homes in and around Vancouver, Washington (98686); candidates should live in or near the area. Most workdays are spent in the field, with occasional desk-based assignments. The role includes mileage reimbursement, and employees may qualify for a company-provided vehicle after meeting mileage requirements.

The position includes a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, plus two short in-person sessions in Weeks 4 and 7 at the Lewisville, Texas office. Limited overnight travel may be required for training and team meetings, typically less than 10%. The adjuster may also be called upon for catastrophe duty. A sign-on bonus is available for experienced, actively licensed new hires.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to manage workload independently and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• Bachelor’s degree or equivalent experience, and at least one year of directly related experience.
• Ability to obtain required licensing.
• Ability to handle competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.
• Candidates should live within or near Vancouver, Washington (98686), and surrounding areas.

Nice To Haves

• Active license and experience, for eligibility for the sign-on bonus.

Responsibilities

• Investigate and evaluate property claims onsite, resolving complex coverage and damage issues and preparing complete repair estimates for covered damage.
• Inspect properties for damage, which may involve accessing roofs by ladder and inspecting attics, crawl spaces, and basements.
• Handle moderate to complex claims independently, managing the workload from first notice of loss through final closure.
• Work in a vehicle in the field daily and occasionally handle assignments from a desk.
• Explain loss coverage and assist policyholders with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
• Perform catastrophe duty when called upon.

Benefits

• Sign-on bonus for experienced and actively licensed new hires.
• Mileage reimbursement.
• Potential eligibility for a company-provided vehicle after meeting mileage requirements.
• Comprehensive benefits supporting employees’ lives and well-being.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level