Field Property Claims Adjuster

Liberty Mutual • Vancouver, WA

9h • Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate homeowner property claims and recover after damage. The role involves traveling locally to insured homes within Vancouver, Washington (98686) and surrounding areas to assess damage in person and provide customer support. Candidates should live within or near the territory. Most workdays are spent in the field, with occasional desk assignments. The position includes a comprehensive five-month training program, primarily virtual and on the job, with two short in-person sessions during weeks four and seven at the Lewisville, Texas office. Limited overnight travel for training and team meetings is typically less than 10%. Mileage is reimbursed, and a company-provided vehicle may be available after mileage requirements are met. A sign-on bonus is available for experienced, actively licensed new hires. The role may require catastrophe duty.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to manage workload independently and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• Bachelor’s degree or equivalent experience.
• At least one year of directly related experience.
• Ability to obtain required licensing.
• Ability to manage competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.
• Ability to travel locally to homes in the Vancouver, Washington territory; candidates should live within or near the area.

Nice To Haves

• Actively licensed experience is associated with eligibility for the sign-on bonus.

Responsibilities

• Investigate and evaluate property claims onsite, resolve complex coverage and damage issues, and prepare complete estimates for covered repairs.
• Inspect roofs, including by ladder, as well as attics, crawl spaces, and basements to identify damage.
• Independently handle moderate to complex claims from first notice of loss through final closure while managing workload.
• Work in a vehicle in the field daily and occasionally handle assignments from a desk.
• Explain loss coverage and assist policyholders with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
• Travel locally to insured homes within the assigned territory and provide hands-on assessments and customer support.
• Participate in the five-month training program, including virtual and on-the-job learning and two in-person training sessions.

Benefits

• Sign-on bonus for experienced and actively licensed new hires.
• Mileage reimbursement.
• Potential eligibility for a company-provided vehicle after mileage requirements are met.
• Comprehensive benefits supporting employees’ life and well-being.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level