Property Administrator at 6100 Wabash/6701 & 6707 Democracy

JBG SMITH•Baltimore, VT

15d•$24 - $25

About The Position

The Property Administrator provides administrative support to the property management and engineering teams and prompt, courteous, high-level customer service to tenants, visitors, and contractors. The role follows JBG SMITH’s operational policies and procedures and supports the properties at 6100 Wabash/6701 & 6707 Democracy. The position serves as an initial point of contact for visitors and contractors, handles calls and messages, and helps resolve problems. It manages electronic work tickets, service contracts, invoice processing, building records, tenant guides and contact lists, office supplies, and tracking sheets. The administrator also assists with research, reports, and special projects, with flexibility to cover additional properties as needs change. The schedule is 8 a.m. to 5:00 p.m., Monday through Friday, with consistent front desk coverage. The stated pay range is $24 to $25 per hour. The work environment is usually moderately noisy. The role frequently involves sitting, using hands, reaching, and talking or hearing; regularly involves walking; and occasionally involves standing, stooping, kneeling, crouching, crawling, and lifting or moving up to 10 pounds. Close vision is required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, subject to the company’s ability to do so without undue hardship.

Requirements

High school diploma or equivalent.
At least 2 years of office experience; property management or customer service experience is preferred.
Advanced Microsoft Word, Outlook, and Excel skills.
Ability to learn internal accounting and other software packages.
Typing speed of 40 or more words per minute.
Strong organizational skills.
Excellent analytical skills, including accurately collecting, interpreting, and evaluating detailed data.
Composed demeanor, professional appearance, positive attitude, and customer-oriented approach.
Strong problem-solving skills and ability to work independently and multitask.
Self-starter with the ability to work independently.
Excellent interpersonal, verbal, and written communication skills.
Ability to draft correspondence from verbal guidance and notes.
Strong proofreading skills.
Flexibility, versatility, and ability to adapt to rapidly changing priorities.
Sound judgment and initiative to address and resolve issues appropriately.
Punctuality and availability to work 8 a.m. to 5:00 p.m., Monday through Friday, for consistent front desk coverage.
Ability to pass a government background check may be required.

Nice To Haves

Bachelor’s degree preferred.
Office experience in property management or customer service preferred.

Responsibilities

Act as the initial point of contact for visitors and contractors.
Answer calls, help resolve problems, and deliver messages to the appropriate people.
Greet and direct tenants, clients, and visitors in a professional and friendly manner.
Coordinate with office staff to ensure coverage for breaks, lunches, absences, and vacations.
Manage the electronic work ticket system, including entering and closing tickets, posting announcements, and preparing reports and graphs.
Produce contracts for services at the complex.
Process invoices accurately in online payment software for required approvals.
Maintain building files and type, spell-check, and proofread correspondence and reports.
Maintain up-to-date tenant building guides and Tenant Contact Lists.
Purchase office supplies and equipment.
Maintain and update utility, invoice, service contractor, and certificate-of-insurance tracking sheets.
Help management research and assemble information and data for reports.
Complete special projects and flexibly cover additional properties as needs change.
Comply with JBG SMITH operational policies and procedures.