Property Administrator at 6100 Wabash/6701 & 6707 Democracy

Jbg Smith•Baltimore, MD

13d•Onsite

About The Position

The Property Administrator provides administrative support to the property management and engineering teams and prompt, courteous, high-level customer service to tenants, visitors, and contractors. The role complies with operational policies and procedures established by JBG SMITH and provides front-desk coverage for the properties at 6100 Wabash, 6701, and 6707 Democracy. The position is expected to work from 8:00 a.m. to 5:00 p.m., Monday through Friday, to provide consistent front-desk coverage. The stated salary range is $24 to $25 per hour. Hiring compensation depends on factors such as responsibilities, experience, work location, education and training, skills, peer equity, market data, and business considerations. The work involves frequent sitting, hand use, reaching, and talking or hearing; regular walking; and occasional standing, stooping, kneeling, crouching, crawling, and lifting or moving up to 10 pounds. Close vision is required, and the work environment is usually moderately noisy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, to the extent the company can do so without undue hardship.

Requirements

High school diploma or equivalent.
At least 2 years of office experience; property management or customer service experience is preferred.
Advanced Microsoft Word, Outlook, and Excel skills.
Ability to learn internal accounting and other software packages.
Typing speed of 40 or more words per minute.
Strong organizational skills.
Analytical skills, including the ability to accurately collect, interpret, and evaluate detailed data.
Composed demeanor, professional appearance, positive attitude, and customer-oriented approach.
Strong problem-solving skills and ability to work independently and multitask.
Self-starter who can work independently.
Excellent interpersonal, verbal, and written communication skills.
Ability to draft correspondence from verbal guidance and notes.
Strong proofreading skills.
Flexibility and ability to adapt to rapidly changing priorities.
Sound judgment and initiative to address and resolve issues appropriately.
Punctuality and availability to work 8:00 a.m. to 5:00 p.m., Monday through Friday, for consistent front-desk coverage.
Ability to pass a government background check may be required.

Nice To Haves

Bachelor’s degree preferred.
Property management or customer service office experience preferred.

Responsibilities

Serve as the initial point of contact for visitors and contractors.
Answer calls, help resolve problems, and deliver messages to the appropriate people.
Greet and direct tenants, clients, and visitors in a professional and friendly manner.
Coordinate with office staff to ensure coverage during breaks, lunches, absences, and vacations.
Manage the electronic work ticket system, including entering and closing tickets, posting announcements, and preparing reports and graphs.
Produce contracts for services at the complex.
Accurately process invoices in online payment software for required approvals.
Maintain building files and type, spell-check, and proofread correspondence and reports.
Maintain up-to-date tenant building guides and tenant contact lists.
Purchase office supplies and equipment.
Maintain and update utility, invoice, service contractor, and certificate-of-insurance tracking sheets.
Help management research and assemble information and data for reports.
Complete special projects and flexibly cover additional properties as needs change.