Property Administrator

Hospitality at Work • Englewood, CO

3d • $22 - $24

About The Position

The Property Administrator provides direct support to the Property Manager and other members of the property management team in directing and managing the day-to-day administration of the property portfolio. The role develops and maintains strong working relationships with tenants, coordinates and implements building events, and delivers exceptional service.

The Property Administrator serves as the first point of contact for tenant service calls, requests, and issues; directs requests and work orders to appropriate staff; and supports tenant satisfaction through responsive issue resolution and tenant engagement. The position also performs administrative work, maintains property and tenant documentation, prepares building materials and newsletters, creates access cards, and assists with projects and proposals. Other duties may be assigned by a supervisor or other management personnel.

Requirements

• Must be service-oriented and able to interact and communicate clearly, orally and in writing, with individuals and groups at all levels; excellent written and oral communication skills.
• Strong organizational and analytical skills.
• Must be proactive, responsive, and resourceful.
• Planning and organization skills, with excellent attention to detail.
• Ability to comprehend, analyze, and interpret real estate terms, principles, and documents.
• Ability to write reports, business correspondence, and procedural manuals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to accomplish directives with minimal supervision and demonstrate consistent follow-through.
• Proficiency with Microsoft Word, Excel, and Outlook required.

Nice To Haves

• Four-year college degree preferred; an equivalent combination of education, certifications, and experience in lieu of a four-year degree will be considered.
• Experience with the Yardi accounting system is preferred.

Responsibilities

• Act as the first point of contact for tenant service calls, requests, and issues.
• Direct tenant service requests and work orders to the appropriate staff for resolution.
• Establish and maintain excellent tenant relations through the tenant engagement platform and personal contact with tenants.
• Resolve basic issues promptly and in a service-oriented manner, and oversee activities that promote tenant satisfaction.
• Perform general administrative tasks, including filing, answering phones, distributing mail, preparing written correspondence especially for tenants, ordering supplies, computer and data-entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls.
• Maintain soft and/or hard copies of tenant contact information, owner contact information, lease files, service contracts, certificates of insurance for tenants and vendors, and forms and templates used by the Property Management team.
• Prepare building handbooks and emergency procedure manuals for all properties.
• Create building and tenant suite access cards.
• Prepare newsletters for internal and external publication.
• Assist the Assistant Property Manager and Property Manager with projects and proposals.
• Perform other activities and duties as directed by the supervisor or other management personnel.

Benefits

• Group medical, dental, vision, life, and disability benefits for full-time, regular team members.
• Pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid holidays.
• Paid time off.
• 401(k) plan with company match.
• Eligible for an annual achievement bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed