Property Adjuster - Field Estimating - Marietta/(South) Atlanta, GA

Allstate • Atlanta, GA

13d

About The Position

The Field Property Adjuster provides service to policyholders by traveling to customers’ homes to inspect property damage, investigate coverage, prepare estimates, and settle claims promptly and efficiently. The role also handles virtual claims nationwide and focuses particularly on water losses, using tools and platforms such as Xactimate and ClaimsX Video Collaboration.

The adjuster investigates property claims independently, reviews damage, interprets policies, and determines coverage. They communicate with customers by phone, email, and sometimes video, tailoring communication to customer preferences and keeping them informed. They evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants while following applicable legal and business standards. They use estimating tools and other resources to resolve claims, maintain accurate and timely documentation, and protect the company’s financial interests by handling claims in accordance with policy agreements.

The position requires residency within the posted location, a valid driver’s license, and travel to customer homes. The employee must be able to carry a 50-pound ladder and access roofs with pitches up to 6/12 on one- or two-story homes. Approximately two weeks of training takes place in Dallas, Texas. Depending on the office or area, the employee may need to obtain an adjuster and/or appraiser license within 60 days of hire. The role may qualify for a company car based on annual work mileage; personal vehicle use may be required until eligibility is met, with mileage reimbursement for work use.

Requirements

• Residency within the posted location is mandatory.
• Valid driver’s license and willingness to travel for work.
• Ability to carry a 50-pound ladder and access a roof with up to a 6/12 pitch on a one- or two-story home.
• Proficiency with Xactimate and other relevant estimating software.
• Strong critical-thinking and technical skills to assess damages and expedite settlements.
• Excellent communication and interpersonal skills.
• Detail-oriented and organized, with a focus on high-quality work.
• Applicants with an active insurance license must terminate existing appointments before onboarding and may not hold outside appointments during employment. Applicants for an adjuster role who hold a resident producer license must surrender it when instructed by the licensing team.
• If required for the office or area, obtain an adjuster and/or appraiser license within 60 days of hire and pass the associated background check.

Nice To Haves

• Three years of previous experience as an outside adjuster is highly desired.
• Previous experience as an outside adjuster is highly desired.
• Applicable active licenses for the role may qualify the candidate for a licensing sign-on bonus.

Responsibilities

• Travel to customers’ homes to conduct on-site property inspections.
• Investigate coverage, review property damage, and interpret policies to determine coverage.
• Prepare estimates and settle claims promptly and efficiently.
• Handle virtual claims nationwide using relevant platforms and software.
• Focus on water-loss claims and provide customers with support and resolution.
• Communicate with customers by phone, email, and video, adapting communication to their preferences and keeping them updated on claim progress.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Use estimating tools, job aids, and settlement platforms to resolve claims and assess damages accurately.
• Complete timely and accurate claim documentation and maintain clear records in the claims system.
• Handle claims in accordance with policy agreements and applicable standards.
• Travel as required to customer homes and training in Dallas, Texas.

Benefits

• Benefits package from the first day of employment, including time off, healthcare, and retirement benefits.
• 401(k)/pension.
• Education reimbursement.
• Flexible scheduling and a time-off policy intended to support work/life balance.
• Initial and ongoing training and opportunities for continuous development and career advancement.
• Potential $1,000 licensing sign-on bonus for candidates with applicable active licenses, subject to eligibility restrictions.
• Potential company car eligibility based on annual work mileage; mileage reimbursement for work-related use of a personal vehicle.
• Comprehensive technology setup, including laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed