Project Specialist II
About The Position
The Project Specialist II delivers and maintains hardware for external events, including consumer-facing events and events for the developer community, and partners on the client’s broader internal event initiatives. The role works closely with internal product and marketing teams and outside agencies to produce events and workshops at the client site and at trade shows. The position supports event hardware requests, advises requesters on technical feasibility, prepares and tracks devices, helps manage logistics and shipments, and coordinates event travel. The specialist is expected to communicate independently with requesters, troubleshoot hardware and software, and maintain knowledge of new products and technologies.
Requirements
- Excellent communication skills, including writing, proofreading, and speaking.
- Ability to travel as needed to support events onsite.
- Passion and curiosity to proactively learn about new products and technologies.
- Solid organizational skills, including attention to detail and multitasking.
- Proficiency with Google Suite, including Docs, Sheets, and Slides.
- Ability to work independently and handle multiple concurrent projects.
- Experience troubleshooting Android and Chrome hardware and software issues.
- Excellent analytical, problem-solving, and organizational skills.
- Customer-service orientation and ability to work as part of a team.
- Ability to perform office-related tasks that may involve prolonged sitting or standing; lift boxes weighing 25, 50, or 80 pounds regularly; move within an office; use a computer; and communicate effectively. Some positions may require occasional repetitive wrist, hand, or finger movements.
Nice To Haves
- Bachelor’s degree; significant work experience can substitute for the degree.
- Logistics experience in domestic and international shipping.
- Dangerous Goods Certification.
Responsibilities
- Work with events leads to fulfill, review, and execute inbound event hardware requests.
- Own the communication cycle with internal and external requesters with minimal daily guidance or supervision.
- Act as a device consultant to event requesters and ensure technical feasibility.
- Initiate updates, resolve issues, and identify process improvements.
- Explain first-party platforms and troubleshoot hardware while maintaining knowledge of newly developed products.
- Unpack, pack, and transport products; assist with delivery and shipment of materials as needed.
- Prepare devices for distribution, including software updates and flashing devices.
- Manage the tracking system to accurately track and forecast hardware needs for events throughout the year.
- Manage booking and scheduling for event travel.
Benefits
- Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser HMO for California employees.
- Dental insurance through UHC.
- Vision insurance through Nationwide Vision by UHC.
- Flexible Spending Account for health and dependent care.
- Pre-tax commuter benefit account for parking and transit, depending on location.
- Continuing education and professional development through platforms such as Udemy and Coursera.
- Corporate wellness program.
- Employee Assistance Program.
- Wellness Days.
- 401(k) plan.
- Basic and supplemental life insurance.
- Short-term and long-term disability insurance.
- Critical illness, critical hospital, and voluntary accident insurance.
- Tuition reimbursement, available after six months and subject to a cap.
- Paid Time Off, accrued and prorated, up to 120 hours annually.
- Paid holidays.
- Other statutory leaves, paid time, or ancillary benefits required under state and federal law.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
