Project & Service Coordinator

NATIONWIDE POWER SOLUTIONS INC • Henderson, NV

5d • $22 - $24 • Onsite

About The Position

As a project & service coordinator, our top priority is providing exceptional customer service and support. We are always ready to help our co-workers, sales staff, and technicians. It's important to be a problem-solving guru and a master of multi-tasking when it comes to customer service; You'll be the hero of the day as you quickly resolve any issues that arise. We believe that working together is the key to success!

Requirements

• Two or more years of experience in customer service call center or dispatching
• High school diploma/GED
• Strong problem-solving, multitasking, and conflict resolution skills
• Using effective communication with customers via phone or email
• Exceptional organizational skills
• Strong computer skills using Microsoft suite and various project management software applications

Nice To Haves

• Bachelor’s degree preferred
• Some knowledge of critical power systems and basic trouble shooting procedures is helpful
• Experience with shipping & logistics procedures is a plus

Responsibilities

• Coordinate service schedules
• Manage customer base in assigned territory
• Estimate cost of service
• Prepare service contract quotations
• Schedule service calls and dispatching field engineers
• Source and quote parts, service, and batteries
• Prepare work and purchase orders
• Track parts and labor
• Manage warranty activities & services
• Resolve issues with orders and contracts with customers
• 24/7 on-call rotation every 4-6 weeks

Benefits

• Health/Dental/Vision insurance
• Life and Disability insurance
• 401k with Company Match
• ETO (Earned Time Off) and Holidays
• Rewards and recognition programs
• Career in growing & stable field
• Great location in Henderson
• Includes on-call rotation compensation from $400 - $600!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED