Project Manager – Delivery Management & Process Improvement

JPMorganChase • Columbus, OH

8d

About The Position

Performance Consulting is an internal consulting group within Consumer and Community Banking Operations. It partners with business and functional leaders to re-engineer business processes, design streamlined ways of working, and implement solutions that advance operational excellence. The team focuses on optimizing end-to-end processes, improving customer experience and employee engagement, mitigating risk, and delivering measurable business value.

As a Process Improvement Associate II on the Delivery Management team, you will manage projects and defined workstreams that turn business priorities and improvement opportunities into implemented solutions. You will develop and maintain project plans, coordinate stakeholders and dependencies, manage risks and issues, and drive work toward milestones and outcomes. You will use process improvement methods and structured problem solving to assess current-state processes, identify root causes and opportunities, and help turn recommendations into implemented solutions. The role requires collaboration, analytical thinking, disciplined execution, and alignment with applicable Risk, Control, and firmwide requirements.

Requirements

• 3+ years of relevant experience in project management, program support, process improvement, business transformation, operations, or a comparable delivery environment.
• Demonstrated experience managing projects, defined workstreams, or significant project deliverables from planning through implementation.
• Working knowledge of process improvement methods and tools, including process mapping, current-state assessment, root-cause analysis, and target-state design.
• Strong analytical and problem-solving skills, including the ability to analyze qualitative and quantitative information, identify trends and opportunities, and support data-driven decisions.
• Ability to manage multiple priorities, coordinate across stakeholders, identify and address risks and issues, and drive work toward established milestones and outcomes.
• Strong written and verbal communication and interpersonal skills, including the ability to collaborate across cross-functional teams and communicate progress, issues, and recommendations to stakeholders.

Nice To Haves

• Project management or process improvement certification, such as PMP, CAPM, Lean Six Sigma, or a comparable credential.
• Experience in financial services, management consulting, or another complex, regulated environment.
• Experience supporting or delivering process improvement, operational excellence, re-engineering, or business transformation initiatives.
• Familiarity with Lean, Lean Six Sigma, DMAIC, or comparable structured process improvement methodologies and tools.
• Experience managing project deliverables or business initiatives using agile, waterfall, or hybrid delivery methodologies.
• Experience using data analysis and visualization tools to evaluate process or project performance and communicate insights.

Responsibilities

• Manage projects and defined workstreams from planning through implementation, maintaining project plans, milestones, dependencies, risks, issues, and stakeholder communications.
• Partner with cross-functional stakeholders to define objectives, scope, requirements, roles and responsibilities, and desired business outcomes.
• Coordinate project activities and deliverables, proactively identifying and addressing execution risks, issues, and barriers.
• Apply process improvement and structured problem-solving methods to assess current-state processes, identify inefficiencies and opportunities, and develop target-state designs.
• Analyze qualitative and quantitative data to evaluate process performance, identify trends, measure results, and support data-driven recommendations and decisions.
• Translate recommendations and improvement opportunities into actionable implementation plans and drive execution through delivery and adoption.
• Develop project documentation and stakeholder communications covering progress, risks, issues, decisions, and recommendations.
• Ensure projects and deliverables meet applicable Risk, Control, and firmwide requirements, while contributing to continuous improvement of Delivery Management practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed