Project Manager – Delivery Management & Process Improvement

JPMorgan Chase & Co. • Columbus, OH

9d

About The Position

As a Process Improvement Associate II within Performance Consulting’s Delivery Management team, you will manage projects and defined workstreams that translate business priorities and improvement opportunities into successfully implemented solutions. You will develop and manage project plans, coordinate stakeholders and dependencies, identify and address risks and issues, and drive work toward clear milestones and outcomes. You will apply process improvement methods and structured problem solving to understand current-state processes, identify root causes and improvement opportunities, and help translate recommendations into implemented solutions. The role requires strong collaboration, analytical thinking, and disciplined execution to deliver measurable results while ensuring alignment with applicable Risk, Control, and firmwide requirements.

Performance Consulting is an internal consulting group within Consumer and Community Banking Operations. The team partners with business and functional leaders to re-engineer core business components, from diagnostic work and designing streamlined ways of working to implementing solutions that drive measurable results. Its work supports operational excellence, optimizes end-to-end processes, elevates customer experience, fosters continuous improvement, enhances employee engagement, mitigates risk, and delivers business value.

Requirements

• 3+ years of relevant experience in project management, program support, process improvement, business transformation, operations, or a comparable delivery environment.
• Demonstrated experience managing projects, defined workstreams, or significant project deliverables from planning through implementation.
• Working knowledge of process improvement methods and tools, including process mapping, current-state assessment, root-cause analysis, and target-state design.
• Strong analytical and problem-solving skills, including the ability to analyze qualitative and quantitative information, identify trends and opportunities, and support data-driven decisions.
• Ability to manage multiple priorities, coordinate across stakeholders, identify and address risks and issues, and drive work toward established milestones and outcomes.
• Strong written and verbal communication and interpersonal skills, including the ability to collaborate across cross-functional teams and communicate progress, issues, and recommendations to stakeholders.

Nice To Haves

• Project management or process improvement certification, such as PMP, CAPM, Lean Six Sigma, or a comparable credential.
• Experience working in financial services, management consulting, or another complex, regulated environment.
• Experience supporting or delivering process improvement, operational excellence, re-engineering, or business transformation initiatives.
• Familiarity with Lean, Lean Six Sigma, DMAIC, or comparable structured process improvement methodologies and tools.
• Experience managing project deliverables or business initiatives using agile, waterfall, or hybrid delivery methodologies.
• Experience using data analysis and visualization tools to evaluate process or project performance and communicate insights.

Responsibilities

• Manage projects and defined workstreams from planning through implementation, maintaining project plans, milestones, dependencies, risks, issues, and stakeholder communications.
• Partner with cross-functional stakeholders to define objectives, scope, requirements, roles and responsibilities, and desired business outcomes.
• Coordinate project activities and deliverables, proactively identifying and addressing execution risks, issues, and barriers to maintain progress against commitments.
• Apply process improvement and structured problem-solving methods to assess current-state processes, identify inefficiencies and improvement opportunities, and develop target-state designs.
• Analyze qualitative and quantitative data to evaluate process performance, identify trends, measure results, and support data-driven recommendations and decisions.
• Translate recommendations and improvement opportunities into actionable implementation plans and drive execution through successful delivery and adoption.
• Develop project documentation and stakeholder communications that communicate progress, risks, issues, decisions, and recommendations.
• Ensure projects and deliverables comply with applicable Risk, Control, and firmwide requirements while contributing to continuous improvement of Delivery Management practices.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed