Project Manager – Multifamily Property Maintenance

Sustainable Comfort • Worcester, MA

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About The Position

Sustainable Comfort, Inc. (SCI), a Worcester-based company focused on sustainable multifamily housing, is hiring a Project Manager to oversee maintenance operations and property improvement projects across its multifamily property portfolio. The portfolio includes properties in development, construction, lease-up, and ongoing operations.

The role manages routine and preventative maintenance, planned improvements, emergency response, and construction or maintenance projects. The Project Manager works closely with the Property Manager and supervises Maintenance Technicians and building trade subcontractors, ensuring properties are maintained and maintenance needs are handled efficiently and appropriately. The position also involves communicating with property owners, tenants, employees, contractors, vendors, and other stakeholders; managing project costs and budgets; documenting work; and contributing to capital and asset planning.

SCI describes its work as improving multifamily buildings for residents and surrounding communities, with an emphasis on proactive, sustainable property maintenance. The position is based in Worcester, Massachusetts, and is listed as onsite or hybrid.

Requirements

• Bachelor’s degree in construction management, engineering, real estate, business, or a related field, or equivalent relevant experience.
• Field experience or working knowledge of building trades such as plumbing, electrical, HVAC, carpentry, general construction, or property maintenance.
• Experience coordinating contractors, vendors, maintenance staff, or construction-related work.
• Strong organizational skills and the ability to independently prioritize competing needs.
• Excellent written and verbal communication skills.
• Strong customer service skills and the ability to communicate professionally with tenants, property owners, contractors, and coworkers.
• Comfort using computers, mobile devices, apps, and cloud-based software to communicate and document work.
• Valid driver’s license.
• OSHA 10-Hour Card or ability to obtain one within 90 days of employment.

Nice To Haves

• Interest in multifamily real estate, building operations, construction, property management, or sustainable buildings.

Responsibilities

• Manage day-to-day maintenance needs across a portfolio of multifamily properties.
• Assess tenant maintenance requests and determine their urgency, scope, and appropriate response.
• Coordinate Maintenance Technicians, contractors, vendors, and building trade subcontractors.
• Ensure maintenance issues are addressed appropriately and inform relevant parties about progress, delays, scope changes, and costs.
• Oversee planned property improvements, repairs, and other maintenance-related projects.
• Develop and maintain procedures for preventative property inspections, move-in and move-out inspections, emergency response, and other maintenance activities.
• Document maintenance operations and ensure work performed is tracked and recorded.
• Monitor maintenance and project expenses and work to complete projects within established budgets.
• Provide input on capital needs and assist with capital and asset planning projects.
• Supervise Maintenance Technicians by setting expectations, monitoring performance, providing feedback, and completing annual performance reviews.
• Build and maintain positive relationships with property owners through proactive communication about property needs, concerns, and ongoing work.
• Communicate effectively with tenants, property owners, neighbors, vendors, contractors, and other stakeholders.
• Collaborate with the broader property management team to address maintenance, leasing, and property-related issues in a timely and coordinated manner.
• Maintain a professional and positive presence when representing SCI and the properties it manages.

Benefits

• Health insurance reimbursement of up to $600 per month toward eligible costs after 90 days of employment.
• 401(k) retirement plan with company match of up to 6%.
• Unlimited paid time off.
• Paid holidays.
• Employer-paid $10,000 life insurance policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager