Project Manager – Multifamily Property Maintenance

Sustainable Comfort Inc • Worcester, MA

9d • $58,000 - $78,000

About The Position

Sustainable Comfort, Inc. (SCI) is seeking a Project Manager to oversee maintenance operations and property improvement projects across a portfolio of multifamily properties. The portfolio includes properties in various phases of development, construction, lease-up, and ongoing operations. The role covers routine and preventative maintenance, planned improvements, emergency response, and construction or maintenance projects as needed.

The Project Manager works closely with the Property Manager and oversees Maintenance Technicians and building trade subcontractors. The role ensures properties are well maintained and maintenance needs are addressed efficiently and appropriately, while coordinating communication among property owners, tenants, employees, contractors, vendors, and other stakeholders. The position also contributes to proactive and sustainable property maintenance practices.

Requirements

• A bachelor’s degree in construction management, engineering, real estate, business, or a related field, or equivalent relevant experience.
• Field experience or working knowledge of building trades such as plumbing, electrical, HVAC, carpentry, general construction, or property maintenance.
• Experience coordinating contractors, vendors, maintenance staff, or construction-related work.
• Strong organizational skills and the ability to independently prioritize competing needs.
• Excellent written and verbal communication skills.
• Strong customer service skills and the ability to communicate professionally with tenants, property owners, contractors, and coworkers.
• Comfort using computers, mobile devices, apps, and cloud-based software to communicate and document work.
• A valid driver’s license.
• An OSHA 10-Hour Card or the ability to obtain one within 90 days of employment.

Nice To Haves

• An interest in multifamily real estate, building operations, construction, property management, or sustainable buildings.

Responsibilities

• Manage day-to-day maintenance needs across a portfolio of multifamily properties.
• Assess tenant maintenance requests and determine urgency, scope, and appropriate response.
• Coordinate Maintenance Technicians, contractors, vendors, and building trade subcontractors.
• Ensure maintenance issues are addressed appropriately and keep relevant parties informed of progress, delays, changes in scope, and costs.
• Oversee planned property improvements, repairs, and other maintenance-related projects.
• Develop and maintain procedures for preventative property inspections, move-in and move-out inspections, emergency response, and other maintenance activities.
• Document maintenance operations and ensure work performed is appropriately tracked and recorded.
• Monitor maintenance and project expenses and work to complete projects within established budgets.
• Provide input on capital needs and assist with completing capital and asset planning projects.
• Supervise Maintenance Technicians, including setting expectations, monitoring performance, providing feedback, and completing annual performance reviews.
• Build and maintain positive relationships with property owners by proactively communicating about property needs, concerns, and ongoing work.
• Communicate effectively with tenants, property owners, neighbors, vendors, contractors, and other stakeholders.
• Collaborate with the broader property management team to address maintenance, leasing, and property-related issues in a timely and coordinated manner.
• Maintain a professional and positive presence when representing SCI and the properties it manages.

Benefits

• Health insurance reimbursement of up to $600 per month toward eligible health insurance costs after 90 days of employment.
• 401(k) retirement plan with company match of up to 6%.
• Unlimited paid time off.
• Paid holidays.
• Employer-paid $10,000 life insurance policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager