Project Coordinator, Service Delivery

Open Positions at SageNet•Tulsa, OK

8d•Hybrid

About The Position

The Project Coordinator coordinates assigned stages and workstreams of multi-site technology deployments, including network connectivity, broadband, SD-WAN, wireless, cellular, satellite, digital signage, voice, and related solutions. The role maintains installation readiness, schedules, project records, financial accuracy, field-resource coordination, and stakeholder communication. Working across internal teams, customers, vendors, and field service partners, the coordinator identifies dependencies, resolves routine issues, escalates risks, and helps ensure deployments are completed safely, accurately, on schedule, and within approved scope and budget. The position operates independently or semi-independently under general direction, exercising sound judgment and maintaining accurate information in applicable business systems. The position works in a hybrid environment, reports to an office, and is part of a larger team. Business casual attire is appropriate in the office, while business professional attire is expected for customer meetings. Limited nights and weekends may be required for scheduled deployments, maintenance activities, or escalations. Travel is not regularly required, though occasional travel may be requested based on business or customer needs.

Requirements

Bachelor’s degree in business, project management, technology, or a related field preferred; alternatively, three or more years of relevant project coordination, service delivery, field services, telecommunications, or deployment experience.
Working knowledge of networking, telecommunications, structured cabling, wireless, satellite, digital signage, or related installation terminology.
Ability to interpret scopes of work, installation standards, site documentation, and technical requirements.
Experience using ticketing, CRM, ERP, scheduling, field-service, or project-management platforms.
Demonstrated ability to coordinate field service partners and maintain professional customer interactions.
Ability to review quotes, invoices, purchase orders, and billable charges with strong financial and administrative accuracy.
Strong written and verbal communication skills, including the ability to provide concise status updates and document clear escalation details.
Strong analytical, organizational, and problem-solving skills, with sound judgment about when and how to escalate.
Ability to prioritize competing assignments, manage a high volume of work, and meet strict deadlines in a fast-paced environment.
Proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams.
Ability to remain seated and work at a computer for extended periods.
Frequent use of hands and fingers for typing and operating standard office equipment.
Frequent visual use of computer screens to review monitoring applications, spreadsheets, ticketing systems, project records, and web-based tools.

Nice To Haves

Experience coordinating multi-site technology, network connectivity, digital signage, or field-service deployments.

Responsibilities

Coordinate multiple concurrent projects and deployment workstreams of varying complexity, managing client and internal commitments, schedules, dependencies, and deliverables through completion.
Create, maintain, and close service orders, project tasks, and related records in CRM, ERP, ticketing, scheduling, field-service, and project-management systems to support accurate execution and timely billing.
Confirm site readiness before dispatch, including equipment delivery, technician assignment, site access, customer notifications, implementation documentation, change-management windows, permits, escorts, broadband availability, configuration requirements, and other installation dependencies.
Coordinate field service partners from assignment through completion, communicating work scope, schedule, site requirements, safety expectations, check-in and check-out procedures, required deliverables, and escalation processes.
Coordinate onsite installation activities involving VSAT and satellite systems, broadband modems, routers, firewalls, switches, wireless access points, phones, digital signage, structured cabling, and related equipment.
Review field deliverables for completeness and accuracy, including forms, photographs, test results, equipment information, customer acceptance, and check-in and check-out documentation, before work-order acceptance and closure.
Solicit and evaluate technician bids; validate quotes and invoices; obtain client authorization for out-of-scope work; identify potential cost variances; and complete ticket-processing steps accurately and on time.
Maintain timely, professional communication with customers, program managers, engineering, logistics, configuration, field resources, property managers, and other stakeholders regarding status, schedules, risks, dependencies, and escalations.
Identify and document schedule, inventory, site-readiness, technical, resource, quality, cost, and customer-impact risks; establish ownership and required actions; escalate appropriately; and track issues through resolution.
Participate in internal and customer meetings, provide accurate progress updates, document decisions and action items, and follow through on assigned commitments.
Create and maintain scopes of work, installation instructions, hot sheets, standard operating procedures, status reports, performance metrics, and other project documentation.
Analyze recurring issues and recommend practical improvements to processes, systems, documentation, quality controls, and cross-functional workflows.
Perform work in accordance with company policies, contractual requirements, customer procedures, safety standards, and information-security and data-handling requirements.