Project Coordinator, Service Delivery

SageNet•Tulsa, OK

9d•Hybrid

About The Position

SageNet is the single, accountable partner unifying connectivity and digital experiences for widely distributed enterprises. We design, deploy, manage, and monitor critical infrastructure across thousands of locations. Our U.S.-based Network Operations Centers operate 24/7, and our national field force delivers consistent outcomes from pilot to scale. Trusted connections guide how we work and what we build. On the networking and digital side, it means reliable, secure, and visible systems that keep every store, every screen, and every customer connected. On the human side, it means transparent communication, collaborative problem solving, and long-term partnerships with our customers, teammates, and communities. With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes some of the nation’s largest retail, restaurant, c-store, and financial brands. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto, and Washington, D.C.

Requirements

Bachelor’s degree in business, project management, technology, or a related field preferred; or three or more years of relevant project coordination, service delivery, field services, telecommunications, or deployment experience.
Experience coordinating multi-site technology, network connectivity, digital signage, or field-service deployments preferred.
Working knowledge of networking, telecommunications, structured cabling, wireless, satellite, digital signage, or related installation terminology.
Ability to interpret scopes of work, installation standards, site documentation, and technical requirements.
Experience using ticketing, CRM, ERP, scheduling, field-service, or project-management platforms.
Demonstrated ability to coordinate field service partners and maintain professional customer interactions.
Ability to review quotes, invoices, purchase orders, and billable charges with strong financial and administrative accuracy.
Strong written and verbal communication skills, including the ability to provide concise status updates and document clear escalation details.
Strong analytical, organizational, and problem-solving skills with demonstrated judgment regarding when and how to escalate.
Ability to prioritize competing assignments, manage a high volume of work, and meet strict deadlines in a fast-paced environment.
Proficiency in Microsoft Office, particularly Microsoft Excel, Word, Outlook, and Teams

Responsibilities

Coordinate multiple concurrent projects and deployment workstreams of varying complexity, ensuring client and internal commitments, schedules, dependencies, and deliverables are effectively managed through completion.
Create, maintain, and close service orders, project tasks, and related records in applicable CRM, ERP, ticketing, scheduling, field-service, and project management systems to support accurate execution and timely billing.
Confirm site readiness before dispatch, including equipment delivery, technician assignment, site access, customer notifications, implementation documentation, change-management windows, permits, escorts, broadband availability, configuration requirements, and any other installation dependencies.
Coordinate field service partners from assignment through completion, ensuring technicians understand the scope of work, schedule, site requirements, safety expectations, check-in and check-out procedures, required deliverables, escalation processes.
Coordinate onsite installation activities involving VSAT and satellite systems, broadband modems, routers, firewalls, switches, wireless access points, phones, digital signage, structured cabling, and related equipment.
Review field deliverables for completeness and accuracy, including required forms, photographs, test results, equipment information, customer acceptance, and check-in and check-out documentation before work-order acceptance and closure.
Solicit and evaluate technician bids; validate quotes and invoices; obtain client authorization for out-of-scope work; identify potential cost variances; and complete ticket-processing steps accurately and on time.
Maintain timely, professional communication with customers, program managers, engineering, logistics, configuration, field resources, property managers, and other stakeholders regarding status, schedules, risks, dependencies, and escalations.
Identify and document schedule, inventory, site-readiness, technical, resource, quality, cost, and customer-impact risks; establish ownership and required actions; escalate appropriately; and track issues through resolution.
Participate in internal and customer meetings, provide accurate progress updates, document decisions and action items, and follow through on assigned commitments.
Create and maintain scopes of work, installation instructions, hot sheets, standard operating procedures, status reports, performance metrics, and other project documentation. Analyze recurring issues and recommend practical improvements to processes, systems, documentation, quality controls, and cross-functional workflows.
Perform work in accordance with company policies, contractual requirements, customer procedures, safety standards, and information-security and data-handling requirements.