Regional Service Delivery Coordinator

State of Illinois•Marion, IL

4d•$114,000 - $134,724•Hybrid

About The Position

The Division of Family & Community Services is seeking a strategic, analytical, and detail-oriented Regional Service Delivery Coordinator for a regional office. The position serves as a regional-level administrator who integrates initiatives and strategies to achieve service delivery goals for regional Family and Community Resource Centers (FCRCs). The Division connects Illinois residents with programs and services intended to improve health and well-being and promote self-sufficiency and family integrity. The role requires excellent communication skills and the ability to work with people at different levels of the agency. The coordinator analyzes reports and observations, provides technical assistance to administrators and staff, and maintains the integrity of confidential information. The position is based at the Regional 5 Administration Office in Marion, Illinois, with headquarters attendance as needed based on operational requirements. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Travel, including overnight stays as appropriate, and work outside normal business hours are required.

Requirements

Knowledge, skills, and mental development equivalent to completion of four years of college.
Three years of progressively responsible administrative service delivery experience in a health or human services organization.
Ability to travel in the performance of duties, with overnight stays as appropriate.
Ability to work outside normal business hours.

Nice To Haves

Three years of administrative experience overseeing program operations, ensuring timely and accurate service delivery, and monitoring performance outcomes to meet agency goals.
Three years of administrative experience organizing, planning, executing, controlling, and evaluating service delivery operations for a public or private organization.
Three years of administrative experience working with public assistance program policies, such as SNAP, Cash, and Medicaid, regulatory and business requirements, and confidentiality standards, while ensuring compliance in daily operations.
Three years of administrative experience meeting deadlines, maintaining strong attention to detail, using critical thinking to manage multiple priorities, and coordinating tasks in a fast-paced environment.
Three years of administrative experience performing quality control assessments and monitoring activities for a public or private business organization.
Three years of professional experience communicating effectively, verbally and in writing, with internal and external stakeholders.

Responsibilities

Work with regional-level managers and Family and Community Resource Center Administrators to integrate initiatives and strategies that achieve service delivery goals.
Provide proactive managerial oversight of FCRCs to improve and maintain accurate and timely service delivery.
Provide managerial development.
Support FCRC administrative teams with staffing transactions and reports.
Promote and maintain working relationships with stakeholders.
Serve as a customer service liaison.
Perform other duties reasonably within the scope of the position.

Benefits

Pension program
Competitive group insurance benefits, including health, life, dental, and vision insurance
Three paid personal business days annually
Twelve paid sick days annually, with unused sick days carrying over from year to year
Ten to 25 days of paid vacation annually, with 10 days in the first year of employment
Thirteen paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent upon position
Twelve weeks of paid parental leave
Deferred Compensation Program supplemental retirement plan
Optional pre-tax programs, including Medical Care Assistance Plan and Dependent Care Assistance Plan
Eligibility for the Federal Public Service Loan Forgiveness Program
Eligibility for GI Bill training and apprenticeship benefits for qualifying veterans
Commuter Savings Program for Chicago employees