Regional Service Delivery Coordinator

State of Illinois•Marion, IA

13h•Hybrid

About The Position

The Division of Family & Community Services is seeking a strategic, analytical, and detail-oriented Regional Service Delivery Coordinator for a regional office. The position serves as a regional-level administrator, integrating initiatives and strategies to achieve service delivery goals for regional Family and Community Resource Centers (FCRCs). The Division connects Illinois residents with programs and services that improve health and well-being and promote family self-sufficiency and integrity. The Coordinator analyzes information from reports and observations, provides technical assistance to administrators and staff, communicates with people at different organizational levels, and maintains the integrity of confidential information. The position is based at the Family & Community Services Region 5 Administration Office in Marion, Illinois, with headquarters reporting as necessary based on operational needs. The work schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Travel, including overnight stays as appropriate, and work outside normal business hours are required.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college.
Three years of progressively responsible administrative service delivery experience in a health or human services organization.
Ability to travel in the performance of duties, with overnight stays as appropriate.
Ability to work outside normal business hours.
Excellent communication skills and ability to work with higher- and lower-level agency positions.
Ability to analyze information from reports and observations and provide technical assistance to administrators and staff.
Ability to maintain the integrity of confidential information.

Nice To Haves

Three years of administrative experience overseeing program operations, ensuring timely and accurate service delivery, and monitoring performance outcomes to meet agency goals.
Three years of administrative experience organizing, planning, executing, controlling, and evaluating service delivery operations for a public or private organization.
Three years of administrative experience with public assistance program policies, such as SNAP, Cash, and Medicaid, as well as regulatory and business requirements and confidentiality standards, ensuring compliance in daily operations.
Three years of administrative experience meeting deadlines, maintaining strong attention to detail, using critical thinking to manage multiple priorities, and coordinating tasks in a fast-paced environment.
Three years of administrative experience performing quality control assessments and monitoring activities for a public or private business organization.
Three years of professional experience communicating effectively, verbally and in writing, with internal and external stakeholders.

Responsibilities

Work with regional-level managers and FCRC Administrators to integrate initiatives and strategies that achieve service delivery goals.
Provide proactive managerial oversight of FCRCs to improve and maintain accurate and timely service delivery.
Provide managerial development.
Support FCRC administrative teams with staffing transactions and reports.
Promote and maintain working relationships with stakeholders.
Serve as a customer service liaison.
Perform other duties reasonably within the scope of the listed duties.

Benefits

Pension program
Competitive group health insurance
Life insurance
Dental insurance
Vision insurance
3 paid personal business days annually
12 paid sick days annually, with carryover from year to year
10–25 days of paid vacation annually, with 10 days in the first year of employment
13 paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent upon position
12 weeks of paid parental leave
Deferred compensation supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training/apprenticeship benefits eligibility for qualifying veterans
5% salary differential for bilingual positions
Commuter Savings Program (Chicago only)