Regional Coordinator

PNC•Pittsburgh, PA

3d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. The Regional Coordinator is part of PNC's Wealth Management organization and is based in Pittsburgh, PA, or Charlotte, NC. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The role supports the day-to-day administrative soundness of one or more regions and provides administrative support to regional and market leadership. The coordinator prepares and distributes reports, serves as a communication point of contact, and gathers business-specific feedback. Duties may also include expense-report and expense-request proxy work; calendar management; submitting work requests; processing invoices; and ensuring vacation, time, and attendance records are entered into the appropriate database. The coordinator may route customer concerns to appropriate partners for resolution and assist branches with staffing issues and distribution lists. Additional duties include new-hire paperwork and onboarding, enrolling and tracking branch employees in training classes, and creating job requisitions for new employees. Employees are expected to focus on customers and appropriately assess and manage business risks in accordance with PNC's Enterprise Risk Management Framework.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge.
Typically requires 3 or more years of experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate accuracy and attention to detail, calendaring, desktop tools, effective communication, general computer competencies, managing multiple priorities, and office administration competencies.

Nice To Haves

Competencies in competitor analysis, data analytics, operational performance, process control, regulatory compliance, and workforce optimization.

Responsibilities

Provide administrative support to maintain the day-to-day administrative soundness of one or more regions.
Prepare and distribute reports supporting regional or market leadership and the relevant line of business.
Serve as a communication point of contact and gather business-specific feedback.
May act as a proxy for expense reports and expense requests.
Manage calendars, submit work requests, process invoices, and ensure vacation, time, and attendance are recorded in the appropriate database.
May respond to customer concerns and route them to appropriate partners for resolution.
Assist branches with staffing issues and distribution lists.
Assist with new-hire paperwork and onboarding.
Enroll branch employees in training classes and track their participation.
Create job requisitions for new employees.
Focus on customer needs and satisfaction when making business decisions and developing customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child or elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs, subject to eligibility.
Wellness program with financial incentives, subject to eligibility.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law, subject to eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.