Project Coordinator - Managed Projects Team

LockNet•Nicholasville, KY

9d•Hybrid

About The Position

LockNet is seeking a detail-oriented, high-energy Project Coordinator to join its Managed Projects team. The role manages customer accounts with a project focus, including quoting, scheduling, ordering, and resolving technical and billing issues. It is a hybrid position with an even split between remote and in-office work. The position works in a fast-paced environment where organizational skills and initiative affect customer satisfaction and company performance.

Requirements

1–3 years of customer service experience.
Strong computer proficiency, including Microsoft Office (Excel, Word, PowerPoint, and Outlook) and the ability to navigate multiple platforms.
Excellent written and verbal communication skills; clear, professional, and responsive communication.
Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment.
Sound judgment and confidence making decisions independently.
Strong project management and coordination abilities.
Ability to research, understand, and apply regulatory codes.
Discretion and trustworthiness when handling confidential information.

Nice To Haves

Background in scheduling, construction, or locks and hardware.
Experience reading blueprints.
Bachelor's degree.

Responsibilities

Manage customer accounts end-to-end, including quoting, ordering, scheduling installations, and resolving issues.
Provide detailed survey instructions to field technicians and organize results into customer-ready quotes.
Input and process customer orders by phone and email, ensuring accuracy on pricing, shipping dates, and special requests.
Coordinate with production, shipping, and warehouse teams to resolve delays and keep projects on track.
Track project progress through internal task management software and provide regular status updates to customers and internal stakeholders.
Collaborate strategically with onsite technicians to deliver appropriate solutions within scope, budget, and applicable regulations.
Research hardware needs, review orders, and follow up to ensure on-time delivery and correct installation.
Compile reports and statistics for management as needed.

Benefits

Options for 100% paid health and vision insurance for employees, with competitive costs for families.
PTO accrual starting day one.
401k with employer matching.
Profit-sharing.
Company-paid life insurance and long-term disability.
Autonomy and ability to impact.
High growth with vision.
Technology-driven workplace.
Open and transparent culture where everyone has a voice.
Close relationships among colleagues.
Family-oriented business.