Managed Account Coordinator

Federal Express Corporation•City of Tonawanda, NY

About The Position

The Managed Account Coordinator provides FedEx Express and its customers with entry services and exceptional customer service while supporting account and shipment needs. The role facilitates entry processing and cage functions to secure timely, accurate shipment release in accordance with CBP and OGA regulations and timeframes. Serving as the primary link between FedEx Express and FedEx Trade Networks (FTN) for account- and shipment-specific issues, the coordinator performs and tracks complex audit work, including EWSRs, high-duty cases, ABI warnings and errors, census rejects, high-entered-value and duty-verification audits, and FDA audits. The position works with FTN FDA, technical services, and quality assurance groups to initiate corrective action. It also sorts and assigns incoming work, monitors workflow to meet regulatory deadlines, and escalates potential major problems to the manager. The coordinator communicates with shippers, clients, customs, and other government agencies to resolve documentation issues; researches and prepares claims and protests to CBP concerning duties, taxes, and valuation; and processes refunds or duty payments using FTN’s online billing application in accordance with FedEx billing procedures. The role gathers information from FedEx and FTN systems and produces operational and trend reports for management.

Requirements

High school diploma or GED.
Three years of business experience required, including two years of related experience preferred.
Twelve months of brokerage or transportation experience and/or customer service experience required.
Ability to work in a time-sensitive environment with a high level of accuracy and productivity.
Excellent computer skills and ability to work in a Windows environment.
Strong verbal and written communication skills.
Ability to interact with customers, internal staff and departments, and management at all levels.
Proficiency with MS Office and Outlook, and ability to use office equipment including a phone, fax machine, photocopier, printer, and scanner.

Nice To Haves

Knowledge of CBP and OGA regulations, tariff schedules, general import procedures, and systems.
Two years of related experience.

Responsibilities

Provide required entry services to FedEx Express and its customers and support exceptional customer service.
Facilitate entry processing and cage functions to secure timely and accurate release of shipments in accordance with CBP and OGA regulations and timeframes.
Serve as the primary link between FedEx Express and FTN for account- and shipment-specific issues.
Complete audit activities, including complex EWSRs, high-duty cases, ABI warnings and errors, census rejects, high-entered-value and duty-verification audits, and FDA audits.
Record and track complex audit issues and initiate corrective action with FTN FDA, technical services, and quality assurance groups.
Sort and assign incoming departmental work and monitor daily workflow to meet regulatory timeframes.
Refer potential major problems to the manager.
Communicate in writing and by telephone with shippers, clients, customs, and other government agencies to obtain documentation and resolve issues.
Research and write claims and protests to CBP concerning payment of duties, taxes, and valuation.
Obtain refunds or tender duties and process them in FTN’s online billing application in accordance with FedEx billing procedures.
Gather information from FedEx and FTN systems for distribution and reporting.
Produce operational and trend reports for management.