Project Coordinator
About The Position
SERVPRO Team Mongan is hiring a full-time Project Coordinator to help keep property restoration projects organized and moving forward. The role connects customers, project managers, estimators, vendors, and crews from the office, supporting projects from the first call through final billing. The coordinator supports multiple Estimators/Project Managers and their teams by coordinating schedules, maintaining accurate job files, communicating with customers, and helping resolve issues. This is a primarily office-based, largely sedentary position, typically scheduled Monday–Friday, 8:00 a.m.–5:00 p.m. Additional hours or schedule flexibility may be needed based on business demands. Filing tasks may require lifting files, opening filing cabinets, bending, and standing on a step stool.
Requirements
- Strong customer service skills and a professional, helpful approach.
- Excellent organization, attention to detail, and follow-through.
- Clear verbal and written communication.
- Ability to manage multiple priorities and adapt as business needs change.
- Comfort using business software and learning new systems.
- High school diploma or GED.
Nice To Haves
- Business or administrative experience.
- Experience in restoration, commercial cleaning, or insurance.
- Experience preparing estimates and managing job files.
- An associate or bachelor’s degree.
Responsibilities
- Coordinate project activities, schedules, and updates across multiple teams.
- Track project progress, identify obstacles, and help resolve issues that could delay completion.
- Maintain current job files, work-in-progress reports, and project documentation.
- Schedule services and deliveries and provide timely status updates.
- Serve as a key point of contact for customers, vendors, and internal teams.
- Assist with incoming calls and First Notice of Loss communications.
- Support communication with insurance adjusters as needed.
- Help address customer concerns and coordinate resolution of escalations.
- Collect, review, and organize field documentation and daily site reports.
- Review records and work with Technicians to address needed updates.
- Prepare preliminary and emergency service estimates, change orders, and supplements.
- Review estimates against drying reports, client requirements, and applicable insurance guidelines.
- Prepare customer material allowances and selection sheets.
- Complete and track contracts, invoices, estimates, and submittals.
- Prepare job files for upload, audits, backup, and close-out.
- Coordinate customer warranty documentation and Certificates of Satisfaction.
- Help ensure prompt, accurate billing information reaches Accounts Receivable.
- Assist with collections and outstanding documentation.
- Support compliance requirements throughout the job file process.
- Participate in company meetings, help train team members, provide backup for the Office Manager, and assist with other duties as needed.
Benefits
- Health insurance
- Paid time off
- Training and development
- Vision insurance
- 401(k) with company match
- Competitive pay
- Dental insurance
- Paid holidays
- Paid training
- Opportunities to learn and grow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
