Programs Manager - 1st Shift

GXO Logistics•Bristow, VA

17d

About The Position

The Programs Manager is responsible for managing the customer experience and establishing strategic direction and plans for customer account growth. The role provides dedicated account management support, handles contracts and account-driven activities, and works to achieve annual profit, efficiency, and quality goals at client engagements. The position also directs capital expenditure and asset deployment activities and promotes a Lean culture. The role is scheduled for the first shift, Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Requirements

At least 4 years of relevant experience.
Confirmed logistics or supply chain management experience.
Superior knowledge of the supply chain vertical.
Project management experience.

Nice To Haves

Bachelor’s degree in a related field or equivalent work or military experience.
Solid written and verbal communication skills.
Ability to build and maintain effective, reciprocal work relationships within and outside the company.
Excellent creative thinking and problem-solving skills; ability to be conclusive, results-oriented, and strategic in thinking and approach.

Responsibilities

Provide dedicated account management support, including issue resolution, financial performance, adherence to contract terms, and solution design and pricing.
Manage customer expectations and provide recommendations for strategic initiatives.
Manage contracts for assigned accounts and all account-driven activities.
Develop short-term and long-range organizational plans and goals.
Ensure annual profit, efficiency, and quality goals are attained at each client engagement.
Direct capital expenditure and asset deployment activities.
Inspire and ensure a Lean culture.