Programs Manager - 1st Shift

GXO Logistics•Midlothian, TX

47d

About The Position

The Programs Manager at GXO Logistics is responsible for managing the customer experience and establishing strategic direction and plans for customer account growth. The role provides dedicated account management support, oversees account contracts and account-driven activities, and works to achieve client engagement goals for profit, efficiency, and quality. The manager also directs capital expenditure and asset deployment activities and promotes a Lean culture.

Requirements

At least 4 years of relevant experience.
Confirmed logistics or supply chain management experience.
Superior knowledge of the supply chain vertical.
Project management experience.

Nice To Haves

Bachelor’s degree in a related field or equivalent work or military experience.
Solid written and verbal communication skills.
Ability to build and maintain effective, reciprocal work relationships within and outside the company.
Excellent creative thinking and problem-solving skills, with a conclusive, results-oriented, and strategic approach.

Responsibilities

Provide account management support for issue resolution, financial performance, contract adherence, solution design, and pricing.
Manage customer expectations and recommend strategic initiatives.
Manage contracts for assigned accounts and related account-driven activities.
Develop short-term and long-range organizational plans and goals.
Ensure annual profit, efficiency, and quality goals are attained at each client engagement.
Direct capital expenditure and asset deployment activities.
Inspire and ensure a Lean culture.