Program Support Specialist, Day Services

People•Buffalo, NY

14h

About The Position

The Program Support Specialist provides programmatic support to a day services site, staff, and participants, emphasizing proactive strategies and responding to each individual’s needs. The role coaches staff in functional settings and models proactive and reactive strategies while helping ensure participants’ health, safety, and well-being. The specialist supports behavior planning and documentation, coordinates with the Behavior Department and site management, monitors required plans and safeguards, and collaborates with site staff and other team members. The position also assists direct care staff with crisis intervention, maintains records of site trainings, and helps develop Day Habilitation staff action plans that promote valued outcomes, independence, and community participation. This position has no supervisory responsibilities.

Requirements

Minimum of two years of related experience.
Ability to meet physical requirements including standing, walking, sitting, bending, stooping, squatting, kneeling, and climbing.
Ability to lift 35 pounds.
Ability to lift and transfer individuals manually and mechanically as required by prescribed program plans.
Ability to move, reposition, and place individuals in equipment.
Physical agility and ability to respond to emergency situations.
Required certifications, including SCIP and CPR; CPR certification is required.
Behavior Technician Training is required.
Medication certification is required.
Valid New York State driver’s license that meets agency policy.

Nice To Haves

Bachelor’s or associate degree in psychology, a behavior-management-related field, or a combination of education and human services experience.

Responsibilities

Provide programmatic support to the site, staff, and participants as appropriate.
Provide information to the Behavior Department and submit and monitor required documentation for individuals needing more intensive behavior services.
Suggest and collaborate on ongoing supports, safeguards, and behavior plans as needed.
In collaboration with the Senior Day Supervisor, review Behavior Department training related to behavior plans and provide it to staff as needed.
Initiate communication with site management about concerns and report on follow-up.
Ensure current Behavioral Health Planning documents and semi-annual reviews are onsite.
Ensure Informed Consents and Site Based Restrictions are updated annually.
Ensure fading plans from MMPs/BSPs are followed and monitored.
Complete and review eVero DA Logs, Behavior Tracking, Helmet Tracking, Sweeps Tracking, and Restrictive Intervention Applications (RIA) daily, and use this information for program planning in compliance with Department of Behavioral Health Services policies and procedures.
Consult with the site BIS to present HRC packets for individuals without active BIS support; prepare and submit packets to the PD and attend HRC meetings.
Consult with the BIS to ensure planning is in place for specific site needs.
Collaborate with the SDS, PD, RN, and other team members to ensure scripts are updated and available onsite.
Assist direct care staff with crisis intervention as needed.
Ensure supplies and supports required by individualized behavior plans or protocols are available.
Attend and participate in general staff meetings, in-service training, monthly support team meetings, and other relevant agency and community program meetings.
Attend Life Plan meetings as needed.
Maintain records of site in-services and trainings.
Help develop Day Habilitation staff action plans, as needed, that promote assigned individuals’ valued outcomes, independence, and ability to contribute to the community.
Comply with agency policies and procedures.
Perform other duties as assigned.