Program Support Services Specialist

National Endowment for the Arts • Washington, DC

8d

About The Position

The Program Support Services Specialist analyzes program requirements and recommends improvements to efficiency and effectiveness. The role oversees emergency preparedness and response activities, including developing and coordinating evacuation procedures, and serves as the primary point of contact for the agency’s managed security provider. It also oversees agency supply operations, including procurement, storage, distribution, inventory monitoring, and evaluation of supply usage trends.

The position is advertised at the GS-11 and GS-12 levels. Qualification may be based on specialized experience, qualifying graduate education, or a combination of experience and education at the GS-11 level. GS-12 qualification requires one year of specialized experience at the GS-11 level. The announcement describes federal employment requirements and applicant documentation, but does not specify a work location or schedule.

Requirements

• Must be a U.S. Citizen or National.
• Must be suitable for federal employment, as determined by a background investigation.
• May be required to successfully complete a probationary period.
• Selective Service registration is required.
• Must complete the initial online assessment and USAHire Assessment, if required.
• Must participate in Direct Deposit/Electronic Funds Transfer for salary payments.
• All qualification requirements must be met by the announcement closing date and clearly documented in the resume.
• For GS-11, one year of specialized experience at the GS-09 level performing duties such as auditing database logs against physical IT and non-IT assets, managing operational timelines and moving logistics with other organizations, agencies, or contractors, and tracking vendor compliance and output; OR a Ph.D. or equivalent graduate degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M.; OR qualifying combinations of specialized experience and graduate education.
• For GS-12, one year of specialized experience at the GS-11 level managing office relocation and workstation reconfiguration projects, directing emergency preparedness and continuity operations with building management and security personnel, and monitoring support service contract performance for compliance with deliverables and funding requirements.
• Education used to meet qualification requirements must be from an accredited institution recognized by the U.S. Department of Education. Foreign education requires evidence of U.S. educational comparability.
• If claiming CTAP/ICTAP eligibility, must provide the required supporting proof and meet the stated well-qualified rating threshold.
• If claiming veterans’ preference, must submit the required preference documentation by the stated deadline.
• If selected, must complete the Declaration of Federal Employment (OF-306) before appointment.

Responsibilities

• Analyze program requirements and recommend ways to improve efficiency and effectiveness.
• Oversee emergency preparedness and response activities, including developing and coordinating evacuation procedures.
• Serve as the primary point of contact for the agency’s managed security provider.
• Oversee agency supply operations, including procurement, storage, distribution, inventory monitoring, and evaluation of supply usage trends.

Benefits

• A comprehensive federal employee benefits package is referenced; the specific benefits offered are not listed, and eligibility depends on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree