Program Support Coordinator - Pharmacy Technician

ConnectMed360 • Louisville, KY

12d • Remote

About The Position

ConnectMed360 is seeking a Program Support Coordinator with pharmacy technician experience to support customized patient assistance programs for specialty medications. The role ensures timely and accurate prescription fulfillment, including pharmacy and prescription billing, prior authorization timelines, savings card activation, and other patient needs while providing exceptional service. The position is full-time and remote work is available. Schedules are Monday through Friday, with one of these listed schedules: 11:30 a.m.–8:00 p.m., 10:00 a.m.–6:30 p.m., or 8:00 a.m.–4:30 p.m. EST. Starting pay is $23 per hour or higher depending on experience. A $5,000 sign-on bonus is offered to employees starting before December 28, 2026.

Requirements

• Associate’s degree or equivalent work experience.
• At least 2 years of pharmacy technician experience.
• Customer service skills.
• Registration or certification with the Board of Pharmacy as required by law.
• Strong verbal and written communication, computer, data-entry, and software skills.
• Interpersonal and relationship-building skills, self-discipline, attention to detail, and ability to maintain strict confidentiality.

Nice To Haves

• Pharmacy Technician Certification, an equivalent program from a two-year college or technical school, or a certificate program in pharmacy and/or a healthcare field.
• Retail pharmacy experience.
• Familiarity with general pharmacy terminology, billing quantity, SIG codes, and brand and generic medication names.
• Ability to learn the department’s software system.
• Certified Pharmacy Technician (PTCB).

Responsibilities

• Receive and coordinate program referrals, including savings card activations, insurance verification, test claims, prescription billing and billing error resolution, prior authorization assistance, and customer service.
• Serve as the primary contact for phone calls from patients and physicians.
• Identify calls that are clinical in nature, such as questions about dosing directions, adverse events, or counseling, and forward them to Staff Pharmacists.
• Document and carefully note every update and aspect of patients’ care or physicians’ needs in each patient profile.
• Maintain HIPAA patient confidentiality.
• Use discretion and independent judgment when handling customer complaints, documenting them and forwarding them to appropriate team members.
• Ensure prescriptions are billed in accordance with Medicare/DMEPOS and applicable federal, state, and local regulations and laws.
• Communicate noteworthy program updates or obstacles to the Department Supervisor and/or Program Director.

Benefits

• Quarterly incentive bonuses.
• Sign-on bonus of $5,000 for employees starting before December 28, 2026.
• Medical, dental, and vision benefits.
• 401(k) with a match.
• Paid time off and paid holidays.
• Tuition reimbursement.
• Company-paid life insurance and short- and long-term disability benefits.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree