Program Support Coordinator
About The Position
The Program Support Coordinator provides prompt, safe, and reliable services to participants in Shelter House’s LHSC Drop In program. The role supports the Drop In Case Manager, the broader Drop In team, and the Director of Drop In Services by coordinating supportive services and assisting with daily program operations, participant engagement, administrative tasks, vendor coordination, volunteer activities, and maintaining a safe and welcoming environment. The coordinator assists with participant intake and referrals, program calendars and records, supplies, basic IT needs, facilities, vehicles, donations, transportation, and volunteer activities. The position also supports shelter operations and special projects, documents incidents, communicates program updates and concerns, and follows Shelter House policies and procedures while demonstrating its iC.A.R.E. values.
Requirements
- High school diploma or GED.
- Ability to establish and maintain positive, professional relationships with program participants, colleagues, and community partners.
- Strong verbal and written communication skills.
- Annual TB testing is required.
- Ability to sit or stand for extended periods.
- Ability to lift items weighing 20–25 pounds.
Nice To Haves
- Experience working in programs serving adults experiencing homelessness.
- Current CPR and First Aid certification.
Responsibilities
- Assist with participant intake, including paperwork, copying identification documents, creating case files, and identifying service needs.
- Ensure participants are checked in and connected to available services.
- Manage the Drop In Case Manager’s calendar as needed.
- Collaborate with the ELDC Program Support Professional on the community calendar, data entry, outreach, supply management, and case file organization.
- Provide participants with referrals and information about community resources and partner organizations.
- Support basic IT needs and equipment used in the Drop In program.
- Help maintain the cleanliness, safety, and condition of program spaces and vehicles.
- Coordinate donations, transportation, and volunteer group activities with the Director of Drop In Services and LHSC Community Coordinator.
- Coordinate with vendors and volunteers on building maintenance, safety activities, projects, deliveries, and participant needs.
- Maintain accurate driving logs for trips completed by program shuttle buses and vans.
- Keep program vehicles clean, organized, and ready for use.
- Collaborate with the Community Coordinator to identify gaps in participant services and support.
- Document and report incidents to the Director of Drop In Services in a timely manner.
- Coordinate donation pickups and deliveries as needed.
- Support shelter activities, programs, and special projects as directed by the supervisor.
- Assist with general shelter operations, including cleaning and answering phones.
- Communicate program updates, concerns, and feedback to the supervisor.
- Ensure compliance with Shelter House policies and procedures.
- Use Microsoft 365 applications, including Outlook, calendars, and document management tools, to complete daily responsibilities.
- Demonstrate Shelter House’s core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- 401(k) contributions with a 4% employer match.
- 13 paid holidays and 2 floating holidays.
- Opportunity to take your birthday off.
- Four annual employee engagement events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
