Program Support Coordinator

Shelter House•Sterling, VA

1d•Onsite

About The Position

The Program Support Coordinator provides prompt, safe, and reliable services to participants in the LHSC Drop In program. The role supports the Drop In Case Manager, the broader Drop In team, and the Director of Drop In Services by coordinating supportive services that enhance program quality and effectiveness. The coordinator also assists with daily program operations, participant engagement, administrative responsibilities, vendor coordination, volunteer activities, and maintaining a safe and welcoming environment for participants.

Requirements

High school diploma or GED.
Ability to establish and maintain positive, professional relationships with program participants, colleagues, and community partners.
Strong verbal and written communication skills.
Annual TB testing is required.
Ability to sit or stand for extended periods.
Ability to lift items weighing 20–25 pounds.

Nice To Haves

Experience working in programs serving adults experiencing homelessness.
Current CPR and First Aid certification.

Responsibilities

Assist with participant intake, including completing paperwork, copying identification documents, creating case files, and identifying service needs.
Ensure participants are checked in appropriately and connected to available services.
Manage the Drop In Case Manager's calendar as needed.
Collaborate with the ELDC Program Support Professional on the community calendar, data entry, outreach, supply management, and case file organization.
Provide participants with appropriate referrals and information about community resources and partner organizations.
Support basic IT needs and equipment used within the Drop In program.
Help maintain the cleanliness, safety, and overall condition of program spaces and vehicles.
Collaborate with the Director of Drop In Services and LHSC Community Coordinator to coordinate donations, transportation, and volunteer group activities.
Coordinate with vendors and volunteers to ensure timely completion of building maintenance, safety-related activities, projects, deliveries, and participant needs.
Maintain accurate driving logs for trips taken by program shuttle buses and vans.
Ensure program vehicles remain clean, organized, and ready for use.
Collaborate with the Community Coordinator to identify gaps in participant services and provide support.
Document and report incidents to the Director of Drop In Services in a timely manner.
Coordinate donation pickups and deliveries as needed.
Support shelter activities, programs, and special projects as directed by the supervisor.
Assist with general shelter operations, including cleaning, answering phones, and other operational needs.
Communicate program updates, concerns, and feedback to the supervisor.
Ensure compliance with Shelter House policies and procedures.
Use Microsoft 365 applications, including Outlook, calendars, and document management tools, to complete daily responsibilities.
Demonstrate Shelter House's core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).
Perform other duties as assigned.