Program Support Coordinator - Pharmacy Technician

ConnectMed360•Scottsdale, AZ

10d•$23•Remote

About The Position

ConnectMed360 is seeking a Program Support Coordinator with pharmacy technician experience to support customized patient programs for specialty medications and coordinated care. The position is full-time and remote work is available. The schedule is Monday through Friday, 9:30 a.m. to 6:00 p.m. Arizona time. Starting pay is $23 per hour or more, depending on experience. A $5,000 sign-on bonus is offered to employees starting before December 28, 2026, and the role includes quarterly incentive bonuses and opportunities for growth. The Program Support Coordinator ensures timely and accurate handling of prescription fulfillment, including pharmacy and prescription billing, prior authorization timelines, savings-card activation, and other patient needs. The role receives and coordinates program referrals, serves as a primary contact for patients and physicians, and provides exceptional customer service. Clinical calls are identified and forwarded to Staff Pharmacists. The coordinator documents patient and physician updates, protects HIPAA confidentiality, addresses customer complaints with discretion, and ensures prescriptions are billed in accordance with applicable Medicare/DMEPOS and federal, state, and local requirements. The coordinator communicates noteworthy program updates or obstacles to the Department Supervisor and/or Program Director. ConnectMed360 describes its mission as improving the lives of people battling cancer and rare diseases. The company emphasizes compassion, teamwork, respect, integrity, and passion, and states that it supports employees’ professional and personal growth.

Requirements

Associate’s degree or equivalent work experience.
At least 2 years of pharmacy technician experience.
Customer service skills.
Registration or certification with the Board of Pharmacy as required by law.
Strong verbal and written communication, computer, data-entry, and software proficiency.
Interpersonal and relationship-building skills, self-discipline, attention to detail, and ability to maintain strict confidentiality.

Nice To Haves

Pharmacy Technician Certification or an equivalent program from a two-year college or technical school, or a pharmacy and/or healthcare certificate program.
Retail pharmacy experience.
Familiarity with general pharmacy terminology, billing quantity, SIG codes, and brand and generic medication names.
Certified Pharmacy Technician (PTCB) certification.
Ability to learn the department’s software system.

Responsibilities

Receive and coordinate program referrals, including savings-card activations, insurance verification, test claims, prescription billing and billing-error resolution, prior authorization assistance, and customer service.
Serve as the primary contact for phone calls from patients and physicians.
Identify calls that are clinical in nature, such as questions about dosing directions, adverse events, or counseling, and forward them to Staff Pharmacists.
Document updates and details about patients’ care and physicians’ needs in each patient profile.
Maintain HIPAA patient confidentiality.
Use discretion and independent judgment when handling customer complaints, document them, and forward them to appropriate team members.
Ensure prescriptions are billed in accordance with Medicare/DMEPOS and applicable federal, state, and local regulations and laws.
Communicate noteworthy program updates or obstacles to the Department Supervisor and/or Program Director.
Provide exceptional service while supporting patient needs.