Program Support Assistant

Veterans Health Administration • Tucson, AZ

3d

About The Position

The Program Support Assistant supports the Administrative Officer for the Medicine Service Line (MSL) with a wide range of administrative work, including facilities, fiscal matters, personnel, performance measurement and monitoring, performance improvement, appointment management, data analysis, environment of care, policy review and writing, patient safety, and Joint Commission accreditation. The position develops and monitors measures of operational and patient-flow performance, identifies process weaknesses and opportunities for improvement, analyzes quality trends, and recommends approaches to the Administrative Officer. It also assists management with quality programs and policies, prepares training and informational materials, and identifies opportunities to standardize administrative processes across the MSL.

The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework may be authorized; eligibility will be discussed during the interview. This is not a virtual position.

Requirements

• Must be a U.S. citizen.
• Must complete all required application steps, including an online assessment measuring critical general competencies.
• Must be subject to a background/security investigation.
• Selected applicants must complete an online onboarding process and provide acceptable identification for pre-employment requirements.
• Must participate in the Department of Veterans Affairs seasonal influenza vaccination program as a condition of employment for VA Health Care Personnel.
• Must serve a one-year probationary period.
• Must have one year of specialized experience equivalent to at least the next lower grade, GS-5, in the normal line of progression.
• Specialized experience includes using office automation tools to build and maintain electronic files, generate reports, and create documents; providing customer service and administrative support to medical staff in clinic management processes; and reviewing and processing official documents and forms for compliance with organizational policies, directives, guidelines, or training materials.

Responsibilities

• Develop reporting procedures, sampling techniques, and measurements across operational and patient-flow processes to identify problem areas or weaknesses in processes, procedures, information systems, and content.
• Develop indicators that provide objective evidence of the effectiveness of quality procedures and controls.
• Identify operational activities that meet, exceed, or fail to meet established criteria.
• Use standard qualitative and quantitative measurement techniques to report the status of assigned subject areas.
• Investigate and analyze adverse quality trends or conditions and initiate corrective action.
• Monitor qualitative and quantitative performance measurements applicable to the Medicine Service Line.
• Identify areas requiring further analysis and recommend an approach to the Administrative Officer.
• Assist management in developing programs to plan, develop, and implement quality provisions that identify, prevent, and correct unsatisfactory conditions affecting regulatory correctness and service responsiveness.
• Review and assist management in writing Medicine Service Line policies and procedures.
• Develop training materials, presentations, and information packages for the Medicine Service Line.
• Develop materials to convey program information to target audiences, using samples or guidance from senior staff.
• Design studies, training programs, and organizational strategies to identify opportunities to improve customer service and operational policies.
• Identify process-improvement opportunities where standardization may be applied across the Medicine Service Line, including facilities, fiscal, education, personnel, and other administrative areas.
• Perform other related duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive range of benefits.
• VA may credit newly appointed federal employees for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, if requested and approved before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed