Program Support Assistant

Veterans Health Administration • Grand Junction, CO

2d • Onsite

About The Position

This Position is assigned to the Business Office Located in Grand Junction VAMC. The position processes enrollments and eligibility duties, performs functions of decedent affairs including the disposition of bodies, funds and effects, Contract Burials, and Indigent Program Budget. The incumbent will also assist the with the management of scheduling of new Enrollees (NEAR List) and in management in the completion of various reports, suspense action items, and miscellaneous projects as assigned.

Requirements

• Must be a U.S. Citizen to apply for this job
• Must complete all required steps in the process.
• Requires an online assessment.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Most recent SF-50 if you are a current or former Federal employee -Official Notification of Personnel Action (SF-50) noting your current position or most recently held position, tenure, type of position occupied (i.e., Excepted or Competitive), grade level and duty location. For current Federal employees, the SF-50 must be effective the first pay period of the current year or later.
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service.
• An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
• Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization.
• Examples of specialized experience would typically include, but are not limited to: experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Processes applications from Veterans including verifying eligibility through various data bases, source documents including a DD214 to allow for enrollment in VA Care.
• Enters information into the Grand Junction database in accordance with VA directives including next of kin, insurance information and income information where required.
• Searches VA databases including the Enrollment Database in Atlanta to validate information presented by the Veteran for enrollment.
• Places the Veteran on the appointment list and follows up to ensure that the appointment is made to disposition the entry.
• Performs all administrative tasks pertaining to, but not limited to, Disposition of Body (Deaths); Indigent Program and Budget; and speaking and/or corresponding with family/friends/stakeholders which can include funeral homes and state entities.
• Counseling veterans and their families; legal services; funds and effects, control point maintenance, and document storage: such as filing, scanning, or other methods.
• Reviews and cancels necessary appointments and sends notifications to providers so consults can be reviewed and medication refills can be cancelled.
• Counsels patients, their families, funeral homes, and agency employees on entitlement to benefits.
• Referrals are made to the appropriate federal, state, and county resources as necessary.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Review our benefits
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed