Program Support Assistant

Veterans Health Administration • Prescott, AZ

2d • Onsite

About The Position

The Program Support Assistant (PSA) serves the Social Work Service at the Northern Arizona VA Health Care System in Prescott, Arizona. The role provides general program and administrative support, including collecting, compiling, researching, and tracking data and program information; supporting computer-related training and issues; and performing administrative functions that help manage the office and its programs.

The PSA supports day-to-day operations and program performance for assigned Social Work Service Line programs, which may include the Caregiver Support Program, Contract Nursing Home Program, and PACT Social Workers. The role tracks information such as access to care, staff workload, and productivity using databases and internal reports; maintains knowledge of facility resources, services, policies, and processes; and supports compliance with CARF and Joint Commission standards and federal regulations, including environment-of-care requirements.

The position also supports scheduling, group-room use, meetings and events, timekeeping, budgeting, and financial management. The PSA may assist clinicians and Veterans with CVT or VVC use and may provide backup to other Program Support Assistants. The work schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. This is not a virtual position.

Requirements

• One year of specialized experience equivalent to at least the next lower grade, GS-05, in the normal line of progression.
• Specialized experience may include administrative and clerical office work; using word-processing, spreadsheet, database, and other software to manage information; managing supplies and equipment through coordination with supply; maintaining time and attendance records; collecting data and preparing reports; and receiving calls and visitors and directing them appropriately.
• U.S. citizenship is required.
• Complete the required application, questionnaire, and online assessment.
• Complete required pre-employment steps, which may include fingerprinting, background check, credentialing, and medical examination.
• Participate in the seasonal influenza vaccination program as a condition of employment.
• Serve a one-year probationary period.
• Education cannot substitute for experience at this grade level.

Responsibilities

• Collect, compile, research, and track data and statistical information in support of organizational operations.
• Handle scheduling and environment-of-care issues.
• Provide orientation guidelines to other Program Support Assistants and help ensure successful Social Work Service Line processes.
• Assist the assigned Social Work Chief or Supervisor in tracking data used to assess performance of assigned programs, including data on access to care, staff workload, and productivity.
• Maintain knowledge of facility resources, services, policies, and Social Work Service Line processes to support day-to-day operations and data tracking.
• Support compliance with CARF and Joint Commission standards and federal regulations related to environment of care and program standards.
• Maintain knowledge of reporting programs such as SAIL and VSSC.
• Assist clinicians and/or Veterans with issues related to CVT and VVC use.
• Schedule group-room use and, as needed, meetings and other events.
• Perform general administrative duties for assigned programs, such as the Caregiver Support Program and Contract Nursing Home Program.
• Support Social Work budgeting and financial management, including budget formulation, justification, execution, and disbursement of funds to Veterans.
• Maintain timekeeping for employees attached to assigned programs and file related paperwork with the Payroll Department.
• Provide backup to other Program Support Assistants as needed.
• Perform other duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position eligibility and should be confirmed with the hiring agency.
• Newly appointed federal employees may request credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual; approval is not guaranteed and must occur before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed