Program Support Assistant

Veterans Health Administration•Providence, RI

1d•Onsite

About The Position

The Program Support Assistant works in Facilities Management Services at the VA Providence Healthcare System in Providence, Rhode Island, in the office of the Chief, Engineering Service. This permanent, full-time position is 40 hours per week and supports Engineering Service by managing and analyzing its budget materials and reconciling fund control points for maintenance service contracts, supplies, GSA vehicles, repairs and services, and medical center utility services. The incumbent gathers, processes, edits, transmits, and retrieves organizational workload information recorded in computer systems. The role supports project applications, project tracking and status reporting, and monthly progress reporting for up to 30 projects at a time. It also provides guidance and training to staff on data entry and department software, helps users resolve problems, and assists with hardware and software troubleshooting. The work involves precise technical and mental tasks, extended concentration, deadlines, changing demands, and interruptions. Some walking and bending are necessary. The work schedule is Monday through Friday, with exact hours to be discussed during the interview process. Compressed or flexible scheduling, telework, and virtual work are not available. Relocation and recruitment incentives and permanent change of station are not authorized. The position is covered by a LIUNA bargaining unit and locality-based comparability pay. Applicants must meet the stated federal eligibility and qualification requirements, including one year of specialized experience equivalent to GS-06; no education substitution is available at this grade level.

Requirements

U.S. citizenship is required.
Complete the required application, questionnaire, and online assessment.
Selective Service registration is required for males born after December 31, 1959.
Applicants must meet applicable time-in-grade requirements; for GS-07, current or former federal employees subject to this rule must have 52 weeks at GS-06.
One year of specialized experience equivalent to at least GS-06 is required. Examples include training staff in project data entry and tracking; preparing project documents for electronic submission; identifying problems that require user/programmer interaction; entering and monitoring project progress reports; advising management on hardware requirements and software updates; and training staff on department software.
There is no educational substitution at this grade level.
Selected applicants are subject to a background/security investigation and must complete online onboarding and employment identification requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
The employee must serve a one-year probationary period or two-year trial period, as applicable.
The work requires precision and sustained concentration under deadlines, changing demands, stressful conditions, and interruptions; some walking and bending are necessary.

Responsibilities

Gather, process, edit, transmit, and retrieve information related to organizational workload documented by computer systems.
Manage and analyze Engineering Service budget materials and reconcile fund control points.
Train department staff in data entry for timely and accurate project applications and updates to project status and tracking reports.
Maintain project data and records for up to 30 projects at a time.
Monitor and report change orders and supplemental agreements, adjusting overall project costs accordingly.
Obtain and provide manuals to assist users and resolve problems as they arise.
Coordinate with management to update, monitor, and electronically input monthly progress reports on projects as directed.
Train staff in department software, including Electronic Work Orders, Microsoft Office, and Microsoft Teams.
Assist in troubleshooting hardware, software, and programming problems.
Perform other duties as assigned.