Program Support Assistant

Veterans Health Administration • New Orleans, LA

2d • Onsite

About The Position

Serves under the GI Screening Team Coordinator. Provides Clerical, administrative and technical support to the GI Screening Program Within the Nursing Service. Duties Receives and screens visitors and telephone calls for the GI Screening Program including inquiries from veteran patients and their significant others as well as internal and external clinical staff. Works closely with community resources to ensure that cases are processed in a timely manner. Creates and queries databases and spreadsheets to generate reports and track program data. Performs work involving the collection, compilation and/or tracking of data and statistical information in support of care of veterans in the community. Prepares GI non-invasive screening kits for dissemination to clinics or directly to patients, tracking and monitoring compliance within Program guidelines. Makes initial and follow-up contacts with veteran patients (via phone or secure messaging) to ensure that appointments are kept and/or rescheduled. Maintains Program calendar. Plans logistical aspects of conferences, training, awards programs and other recognition events, such as securing location and meeting facilities, compiling attendance lists, and developing support materials. Reads incoming correspondence, publications, regulations and directives which affect the GI Screening Program to determine whether individual action can be taken or further guidance is needed. Maintains control records on incoming correspondence and action documents and follows up to insure timely reply or action. Prepares and reviews documents prepared for signature of, or requiring coordination by, supervisor for conformance with regulations, grammar, format and special policies of the SLVHCS. Makes necessary travel arrangements, submits travel vouchers and reports for Program Coordinator. Serves as the Records Manager for the GI Screening Program by maintaining a central filing system and library of correspondence, publications, policies and regulations, manuals and other resource materials. Assists with maintenance of timekeeping data.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process, including application, questionnaire, and online assessment.
• Must pass pre-placement evaluation.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must serve a 1-year probationary period or 2-year trial period.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04.
• One year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization.
• Provides excellent customer service and communicating professionally with Veterans by telephone and in person.
• Manages high-volume telephone calls and documenting patient interactions in an electronic health record (CPRS/Cerner or comparable EHR).
• Maintaines spreadsheets, and reports using Microsoft Excel, Word, and Outlook.
• Experience with Teams messages, faxing and filing.
• Prioritizes multiple tasks while meeting deadlines in a fast-paced clinical environment.
• Collaborates with interdisciplinary teams, including providers, nurses, and Medical Support Assistants, to coordinate patient care.
• Successfully completed four (4) years of education above high school level in any field which high school graduation or the equivalent is a pre-requisite.
• A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Nice To Haves

• The work of the Selectee is primarily sedentary. There is some walking, standing, bending and carrying of items up to 25 lbs. such as equipment and supplies, files equipment provided to beneficiaries within Prosthetic & Sensory Aids.
• The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
• A pre-placement physical examination is not required.

Responsibilities

• Receives and screens visitors and telephone calls for the GI Screening Program.
• Works closely with community resources to ensure that cases are processed in a timely manner.
• Creates and queries databases and spreadsheets to generate reports and track program data.
• Performs work involving the collection, compilation and/or tracking of data and statistical information.
• Prepares GI non-invasive screening kits for dissemination to clinics or directly to patients, tracking and monitoring compliance within Program guidelines.
• Makes initial and follow-up contacts with veteran patients (via phone or secure messaging) to ensure that appointments are kept and/or rescheduled.
• Maintains Program calendar.
• Plans logistical aspects of conferences, training, awards programs and other recognition events.
• Reads incoming correspondence, publications, regulations and directives which affect the GI Screening Program to determine whether individual action can be taken or further guidance is needed.
• Maintains control records on incoming correspondence and action documents and follows up to insure timely reply or action.
• Prepares and reviews documents prepared for signature of, or requiring coordination by, supervisor for conformance with regulations, grammar, format and special policies of the SLVHCS.
• Makes necessary travel arrangements, submits travel vouchers and reports for Program Coordinator.
• Serves as the Records Manager for the GI Screening Program by maintaining a central filing system and library of correspondence, publications, policies and regulations, manuals and other resource materials.
• Assists with maintenance of timekeeping data.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree