Program Supervisor

Sevita•McKinney, TX

1d•Onsite

About The Position

The Program Supervisor is a full-time, non-exempt, hourly supervisor who oversees a single program or unit. Programs typically support 4–8 people in residential settings or 10–15 people in periodic, vocational, or day programs. The role combines direct support, professional or program activities, and supervision. The supervisor oversees day-to-day program operations, including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance, and, when applicable, the physical environment. The role generally includes 8 to 16 flexible supervisory hours per week, with direct support provided during the remaining hours. The supervisor works scheduled shifts as a direct support professional and supports the Program Director with program planning, licensing compliance, records, incident reporting, billing, health care, and stakeholder relations. The position also supervises Direct Support Professionals and may assist with hiring, scheduling, onboarding, training, evaluations, coaching, and other personnel matters. Additional responsibilities may include financial and census management, household purchasing, maintenance oversight, and backfilling roles under the supervisor’s supervision. The position is based at a program location in McKinney, Texas, serving people in residential, vocational, or in-home settings. The schedule is Monday through Thursday, 3 p.m.–11 p.m., and Friday, 3 p.m.–9 p.m.; on-call as needed. A driver’s license is required.

Requirements

High school diploma or equivalent.
One year of related work experience.
Must be at least 18 years old.
Working knowledge of computers.
Current driver’s license, car registration, and auto insurance if driving on behalf of the company or transporting individuals receiving services.
Other licenses or certifications where required by regulatory authority.
Ability to perform heavy work: exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to move objects.

Responsibilities

Supervise Direct Support Professionals and manage assigned personnel.
Provide direct support during scheduled shifts and backfill roles under supervision as required.
Oversee day-to-day program operations and the delivery of supports, including implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance, and, when applicable, the physical environment.
Document required information and routinely review individual records, billing, and program documentation for accuracy and completion.
Assist the Program Director in developing individual program plans; train staff and monitor implementation across shifts.
Attend and assist with routine progress meetings.
Assist the Program Director with licensing compliance, implement the company compliance plan, and manage implementation of individual rights.
Safeguard individuals’ funds and property when assigned, monitor spending, and reconcile financial accounts monthly.
Complete or assist with incident reports and submit initial reports to the Program Director.
Compile census or attendance information, verify its accuracy, and submit it to the Program Director or appropriate billing authority.
Monitor individuals’ health, document observations, communicate with medical professionals, and implement preventive strategies.
Schedule or assist with health care appointments when applicable; accompany individuals as needed, document visits, oversee follow-through on orders, and communicate results as appropriate.
Administer or support self-administration of medications when applicable; document medications and treatments; review medication records; address errors; communicate changes; train staff; and secure medications and supplies.
Purchase and maintain medical supplies and equipment in consultation with the Program Director, and communicate or assist with training on their proper use.
Develop menus based on dietary needs, preferences, and occasions; purchase or oversee food and supplies when applicable; and direct and monitor food service in accordance with individual plans.
Maintain professional relationships with individuals, families, case managers, and other stakeholders; implement customer service standards and train DSPs in their delivery.
Assist with recruitment and interview and hire DSPs in consultation with the Area Director and Talent Acquisitions teams, as needed.
Create and maintain staff schedules to cover all shifts and minimize overtime.
Assist with onboarding and provide orientation and ongoing training; ensure training records are accessible and complete.
Prepare and conduct annual DSP evaluations in consultation with the Program Director.
Coach employees, address conduct where needed, and consult with the Program Director on discipline; may recommend and participate in termination decisions and remove employees in emergencies.
Promote employee safety and workers’ compensation compliance within the program and monitor adherence to safety standards.
Assist with or lead monthly DSP meetings and document agendas and attendance.
Purchase food, household and office supplies, and minor equipment when applicable; review and attest to credit card statements and invoices; and monitor appropriate, accurate, and cost-effective spending.
Safeguard individuals’ funds, document money or debit-card transfers, update financial ledgers weekly, and retain itemized receipts for purchases made on individuals’ behalf.
Review census, attendance, and other billing documentation; monitor service utilization against authorizations; and monitor staffing hours for budget compliance.
Capture daily census in required systems, understand census performance, escalate potential service disruptions, and help prepare locations for expected placements.
When applicable, inspect and maintain vehicles, report safety concerns, train staff in safe vehicle operation and transportation, and ensure routine vehicle maintenance.
When applicable, oversee housekeeping and lawn care and maintain a neat, clean, and safe environment.
When applicable, make or arrange minor repairs, schedule maintenance, monitor environmental safety and specified temperatures and safety equipment monthly, and replace furnace filters monthly.
Monitor wheelchairs, lifts, and other safety equipment and ensure faulty equipment is repaired promptly and correctly.
Perform other duties and activities as required, including backfilling supervised roles.