Program Supervisor

Valeris • Jeffersonville, IN

12d

About The Position

The Program Supervisor leads a team delivering patient support services that help patients navigate access to complex medications. The role oversees daily program operations and staffing, ensures service-level and client-specific requirements are met, and supports team engagement, training, performance, and development. The supervisor is expected to promote compassionate, accurate, timely handling of patient records and cases, follow applicable SOPs, and report adverse events and product complaints in accordance with company procedures and good manufacturer practices.

The position operates in a professional office environment and routinely uses standard office equipment. Some travel may be needed, though it is described as very minimal. The role requires frequent communication, extended sitting, typing, handling objects, and reaching. Candidates are preferred to type at least 35 words per minute with 97% accuracy.

Valeris describes itself as a life sciences commercialization partner serving more than 500 life sciences customers and having supported access and affordability for millions of patients. The company is headquartered in Morrisville, North Carolina, and Jeffersonville, Indiana. Full-time employees are offered health coverage and other benefits, paid leave and holidays, retirement matching, and growth opportunities.

Requirements

• At least 2 years of experience in the healthcare industry.
• Bachelor’s degree or higher.
• Previous personnel or team management experience.
• Detail-oriented, with professional telephone etiquette and clear, concise communication.
• Basic computer knowledge and ability to multitask effectively.
• Self-awareness and ability to recognize emotions and their effects.
• Ability to manage disruptive impulses and maintain honesty and integrity.
• Takes responsibility for performance and adapts flexibly to change.
• Innovative and open to new ideas; achievement-driven and persistently pursues goals despite obstacles.
• Aligns with group or organizational goals and takes initiative.
• Service-oriented, anticipating and meeting the needs of patients and care partners.
• Positive attitude.
• Regularly required to talk or hear; frequently required to sit for long periods, use hands to type, handle or feel, and reach with hands and arms.
• Successful completion of a background check and, depending on the position, a drug screen in accordance with company standards.

Nice To Haves

• Knowledge of the specialty drug product marketplace, health insurance claims processing, product commercialization, and working with manufacturers.
• Previous experience leading customer service teams.
• Ability to type at least 35 words per minute with 97% accuracy.
• Flexibility to travel as needed.

Responsibilities

• Manage daily program operations.
• Ensure adherence to contracted service-level agreements.
• Implement and manage client-specific business rules.
• Communicate daily with the team to support engagement and alignment with program operations and goals.
• Hire, develop, and train team members.
• Ensure daily staffing levels meet program needs.
• Ensure direct reports receive the training needed to perform their roles proficiently.
• Work proactively with Human Resources to develop a pipeline of potential candidates for current and future program needs.
• Provide timely, consistent coaching and development to direct reports.
• Report adverse events and product complaint inquiries in accordance with SOPs and good manufacturer practices.
• Ensure corporate policy and procedure training deadlines are met.
• Ensure SOPs are followed consistently.
• Use Valeris’ values to guide the team’s success.
• Perform additional tasks or projects as assigned.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Telehealth and Employee Assistance Program services.
• Company match on Health Savings Account contributions.
• Free basic life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company-paid short-term disability coverage, with the option to purchase long-term disability.
• 401(k) retirement savings plan with 100% match on the first 5% contributed and immediate vesting.
• Paid Time Off and sick leave.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement and personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager