Program Specialist Case Manager

Bridgeways • Everett, WA

4d • $29 - $31 • Onsite

About The Position

Bridgeways is hiring a full-time Program Specialist Case Manager for its Social and Community Services (SCS) programs, based in Everett, Washington. The role provides flexible case management, outreach, service coordination, and individualized support to people facing challenges such as homelessness, housing instability, mental health conditions, substance use disorders, legal involvement, and disabilities. Depending on organizational needs and the employee’s qualifications, assignments may include supportive housing, supported employment, community outreach, diversion services, rental assistance, jail transition services, psychosocial rehabilitation, and other community-based supports. Orientation and training are provided for each assignment.

The position requires sound independent judgment, strong professional boundaries, reliable follow-through, and the ability to support clients with complex needs. The employee shares knowledge with peers, contributes to service improvements, and remains accountable to program leadership. There are no direct supervisory responsibilities.

The typical schedule is Monday through Friday during daytime hours, generally between 8:00 a.m. and 5:00 p.m., with some flexibility based on personal, client, and program needs. The home office is in Everett, with regular travel to client residences, community agencies, and other service sites. Company vehicles are available for work-related travel for employees who meet Bridgeways’ driving requirements. Pay is $29.16–$30.78 per hour.

Requirements

• At least two years of experience in case management, community-based services, behavioral health, housing, social services, or related work with vulnerable populations.
• Knowledge of Medicaid, behavioral health administrative requirements, Washington Administrative Code (WAC), and managed care requirements, or ability to develop that knowledge through training.
• Knowledge of local, state, and federal housing guidelines, community resources, and relevant behavioral health and social service systems, including landlord/tenant laws, Fair Housing laws, and homelessness response systems for housing-related programs.
• Ability to learn program-specific eligibility requirements, funding guidelines, documentation standards, and service expectations.
• Skills in documentation, communication, advocacy, problem-solving, service coordination, and teamwork.
• Ability to manage multiple priorities, work independently, maintain professional boundaries, and adapt to changing assignments and client needs.
• Ability to read and interpret program policies, contracts, legal documents, and regulatory requirements, and communicate clearly with supervisors, clients, regulatory agencies, and community partners.
• Ability to contribute to grant requests and program reporting as appropriate.
• Ability to calculate and interpret information related to client benefits, financial eligibility, housing assistance, and service utilization.
• Ability to define problems, collect data, draw valid conclusions, apply program policies to individual situations, and recognize when to consult a supervisor or escalate.
• Ability to build effective relationships with clients, coworkers, and partners and provide culturally responsive, trauma-informed, person-centered services to people from diverse backgrounds.
• Ability to explain Bridgeways’ SCS services in professional and community settings.
• Ability to learn and use electronic medical records, HMIS, and other program systems for accurate, confidential recordkeeping.
• Flexibility to support multiple programs and transition between assignments.
• Valid Washington State Driver’s License.
• Washington State Agency Affiliated Counselor credential, as required by law and assigned duties, and ability to maintain required credentials, certifications, and training.

Nice To Haves

• Bachelor’s degree in behavioral health, social services, human services, psychology, social work, or a related field.
• Experience across multiple service systems, such as behavioral health, housing, justice-involved populations, employment support, or community-based services.
• Experience with electronic medical records, HMIS, or other case management documentation systems.
• Experience supporting peer learning, orienting new staff, or contributing to service quality improvements.

Responsibilities

• Provide direct services across SCS programs, including coverage during staff absences.
• Follow each program’s procedures and documentation requirements.
• Coordinate caseload handoffs with Program Managers and teammates.
• Maintain reliable attendance and meet scheduling needs.
• Develop and update individualized service plans.
• Provide outreach, referrals, and supportive counseling using Motivational Interviewing.
• Manage a caseload and track client progress.
• Support clients with complex needs while maintaining professional boundaries.
• Provide crisis intervention, safety assessment, and referrals.
• Coordinate services with healthcare, housing, social service, employment, and legal-system partners.
• Advocate for client rights and informed decision-making.
• Educate clients about resources, benefits, and housing rights.
• Help clients obtain documents needed for benefits and eligibility.
• Represent Bridgeways at outreach activities and community meetings.
• Maintain accurate, timely, and confidential records.
• Enter data into HMIS, Credible (the EMR), and other program systems.
• Meet documentation, funding, contract, and productivity requirements.
• Protect health information in accordance with HIPAA.
• Follow policies regarding client rights, mandated reporting, and field safety.
• Report client needs and safety concerns to appropriate people.
• Provide culturally responsive, trauma-informed, person-centered services.
• Share knowledge with peers and help orient new staff.
• Participate in case consultations, team meetings, supervision, and training.
• Recommend solutions to recurring service barriers.
• Model Bridgeways’ core values of Integrity, Positivity, Resiliency, and Responsibility.

Benefits

• Up to 31 paid days off for new employees: 15 flexible-use PTO days, 10 paid holidays, 2 personal days, and a paid year-end closure.
• Comprehensive medical, dental, and vision coverage, with medical premiums starting as low as $39 biweekly for eligible employees.
• Optional life, critical illness, accident, and pet insurance.
• 401(k) with immediate vesting, plus an employer contribution equal to 3% of gross wages after one year of service.
• Employer-paid mental health coverage through Teladoc Mental Health, including access to therapists and psychiatrists.
• Employer-paid roadside assistance for all employees.
• Employer-paid long-term disability for eligible employees.
• Vision, prescription, and entertainment discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed