Case Manager - Psychiatric Rehabilitation Program

Prologue•Pikesville, MD

About The Position

The Psychiatric Rehabilitation Program (PRP) Case Manager provides case management services to individuals recovering from mental illness. The Case Manager works with individuals, the service team, and other providers to ensure services and resources are in place to meet each individual’s needs. The position is full-time, 40 hours per week, and reports to the Program Director. It is classified as non-exempt.

Requirements

Bachelor’s degree plus one year of experience in mental health or psychiatric rehabilitation; alternatively, an associate degree with at least two years of experience in mental health or psychiatric rehabilitation may be considered.
Ability to work both as part of a team and independently.
Effective verbal and written communication skills.
Ability to respect individual choice and the recovery process.
Good driving record.

Responsibilities

Coordinate and provide program services across residential services, the Psychiatric Rehabilitation Program, Health Home, community housing, and external providers.
Provide services in varied locations, including the day program, individuals’ homes, and the community.
Help individuals develop and carry out long- and short-term goals and track their progress.
Schedule and accompany individuals to medical and behavioral health appointments.
Complete required EHR documentation, including progress notes, Individual Service Plans, Monthly Progress Notes, annual documents, and other assigned documents.
Communicate with the Intake Coordinator, Residential Supervisor, and Program Director to ensure linkage to resources and services.
Ensure eligibility for SSA, DHS, and VA entitlements and complete annual redeterminations.
Connect individuals to specialized services such as MTA, birth certificates, ID cards, and Section 8 housing.
Coordinate with RRP and outside providers to ensure prescription refills.
Facilitate communication related to legal requirements, including the Community Forensic Aftercare Program, probation, and mental health court.
Engage in crisis management and participate in the emergency on-call rotation.
Facilitate meetings with the rehabilitation team, including the PRP Counselor, SEP, and HH.
Use computer systems for internal and external communication.
Participate in day program activities, such as group facilitation, as needed.
Provide monthly statistics to the PRP Director, including hospitalizations and employment.
Perform other duties as requested by program supervisors.