Program Assistant (SED Case Manager)

State of Oregon • Portland, OR

6d • $72,988 - $113,234 • Onsite

About The Position

The Multnomah County Circuit Court in Portland, Oregon, is hiring a Support Enforcement Docket (SED) Case Manager as a Program Assistant. The role supports day-to-day program operations by assisting participants, coordinating services, and maintaining accurate documentation. The case manager conducts intake appointments, prepares necessary documents, explains program expectations, and helps participants access community resources, public benefits, and transportation assistance. The role also makes referrals to treatment, employment, or educational programs as appropriate.

The position participates in weekly program meetings to update the team on participant compliance and progress, attends court dockets as needed, and ensures accurate communication between the program and the court. It prepares written compliance reports, tracks court-directed tasks and deadlines, identifies compliance concerns, and provides timely updates to the program team. Assigned tasks may change to accommodate workload and organizational needs.

This is a full-time, non-exempt position with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Occasional after-hours or overtime work may be required. The role involves frequent phone and in-person contact with people from diverse backgrounds, including individuals facing challenging or stressful circumstances; regular computer and office-equipment use; and long periods sitting or standing while working at a computer. The position requires the ability to lift 40 pounds.

Requirements

• Bachelor’s degree in business or public administration, behavioral or social/human services, or a closely related field, plus at least one year of increasingly responsible technical or professional-level program experience; or a combination of education and experience equivalent to five years of relevant experience.
• Experience working with individuals who are facing hard times.
• Experience reviewing applicants’ materials to determine eligibility for entry into a program and meeting with program participants.
• Experience explaining rules, policies, procedures, and decisions on behalf of an employer.
• Experience accomplishing work through collaborative relationships with internal and external stakeholders.
• Experience maintaining confidential participant records and monitoring compliance with program requirements.
• Experience providing support or coordination for a court program or specialty court.
• Ability to lift 40 pounds.

Responsibilities

• Conduct intake appointments with program participants and prepare necessary documents.
• Explain program expectations, rules, policies, procedures, and decisions.
• Assist participants in accessing community resources, public benefits, and transportation assistance.
• Refer participants to treatment, employment, or educational programs as appropriate.
• Participate in weekly program meetings and provide updates on participant compliance and progress.
• Attend court dockets as needed to support program operations.
• Ensure accurate communication between the program and the court.
• Prepare written compliance reports and track court-directed tasks and deadlines.
• Identify compliance concerns and provide timely updates to the program team.
• Maintain accurate documentation and confidential participant records.

Benefits

• Employer pays 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• 10 paid holidays, 2 floating holidays, and 3 personal business days.
• Separate paid sick and vacation leaves (prorated for part-time employees).
• Optional insurance plans and flexible spending plans.
• A 5% allowance for bilingual skills, including ASL, if the employee passes a skills test and is assigned to use those skills on the job.
• Eligibility for the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level