Program Assistant (SED Case Manager)

State of Oregon • Portland, OR

4d • Onsite

About The Position

The Oregon Judicial Department’s Multnomah County Circuit Court in Portland is hiring a Support Enforcement Docket (SED) Case Manager (Program Assistant). The role supports day-to-day program operations by assisting participants, coordinating services, and maintaining accurate documentation. The position involves conducting intake appointments, preparing documents, explaining program expectations, and helping participants access community resources, public benefits, and transportation assistance. The case manager makes referrals to treatment, employment, or educational programs as appropriate; attends weekly program meetings to report participant compliance and progress; and attends court dockets as needed. The role also ensures accurate communication between the program and the court, prepares written compliance reports, tracks court-directed tasks and deadlines, identifies compliance concerns, and provides timely updates to the program team. Assigned tasks may change to accommodate workload and organizational needs.

This is a full-time, non-exempt position with a regular schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. Occasional after-hours or overtime work may be required. The role involves frequent phone and in-person contact with people from diverse backgrounds, including people facing difficult or stressful circumstances; regular use of a telephone, an OJD-assigned computer with multiple monitors, a copy machine, and a scanner; long periods of sitting or standing while working at a computer; and the ability to lift 40 pounds.

Requirements

• Bachelor’s degree in business or public administration, behavioral or social/human services, or a closely related field, and at least one year of increasingly responsible technical or professional-level program experience that supports the position’s knowledge, skills, and abilities; or an equivalent combination of education and experience totaling five years.
• Ability to lift 40 pounds.
• Submit a cover letter of no more than two pages addressing each requested skill and attribute, addressed to the Hiring Manager.
• Submit an updated resume or complete the Workday Job History/Work Experience section.

Responsibilities

• Support day-to-day program operations by assisting participants, coordinating services, and maintaining accurate documentation.
• Conduct participant intake appointments, prepare necessary documents, and explain program expectations.
• Help participants access community resources, public benefits, and transportation assistance.
• Refer participants to treatment, employment, or educational programs as appropriate.
• Participate in weekly program meetings and provide updates on participant compliance and progress.
• Attend court dockets as needed to support program operations.
• Ensure accurate communication between the program and the court.
• Prepare written compliance reports and track court-directed tasks and deadlines.
• Identify compliance concerns and provide timely updates to the program team.

Benefits

• OJD pays 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• 10 paid holidays, 2 floating holidays, and 3 personal business days.
• Separate paid sick and vacation leave, prorated for part-time employees.
• Optional insurance plans and flexible spending plans.
• A 5% allowance for bilingual skills, including ASL, if the employee passes a skills test and is assigned to use those skills on the job.
• Eligibility for the Public Service Loan Forgiveness program through OJD’s eligible-employer status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level