Privacy Program Case Specialist
About The Position
The Privacy Program Case Specialist supports the BCBSMA Privacy Program by processing privacy cases under the direction of the Privacy Program Manager. The role collaborates with relevant business areas to investigate and document privacy events and to assist with remediation and closure of privacy events, incidents, and breaches. The specialist manages assigned privacy-event cases, supports the Compliance and Privacy Office with projects, audits, and examinations, and provides status updates and reports on Privacy activities and initiatives. The position is based in Boston and is full time. The posted hourly range is $33.69–$41.18, and the role is eligible for variable pay.
Requirements
- At least 1 year of health plan experience; the posting states 1–2+ years.
- Strong interpersonal skills and the ability to collaborate with people at all levels of management.
- Excellent oral and written communication skills.
- Ability to manage heavy caseloads and prioritize work to meet regulatory deadlines.
- Detail-oriented and organized, with strong analytical and problem-solving skills.
- Understanding of health insurance plan operations.
- Understanding of HIPAA.
- Understanding of state and federal privacy requirements.
- Experience participating in cross-functional teams and ability to work as a team player.
- Excellent computer skills, including Word, Excel, PowerPoint, and Outlook.
- High school degree or equivalent, unless otherwise noted above.
Nice To Haves
- 1–2+ years of health plan privacy experience.
- Bachelor’s degree.
Responsibilities
- Manage an assigned caseload of privacy events, including receiving, documenting, tracking, investigating, and taking action on privacy-related data events and complaints concerning organizational privacy policies and procedures.
- Coordinate and collaborate with business units, the Privacy Program Manager, and, as necessary, legal counsel on privacy cases.
- Support the Compliance and Privacy Office in responding to projects, audits, and examinations.
- Provide status updates and reporting on key Privacy activities and initiatives to the Privacy Program Manager and for Privacy meetings.
- Assist the Privacy Program Manager with remediation and closure of privacy events, incidents, and breaches.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Well-being benefits
- Variable pay eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
