Privacy Program Case Specialist

Blue Cross Blue Shield of Massachusetts•Boston, MA

About The Position

The Privacy Program Case Specialist supports the BCBSMA Privacy Program under the direction of the Privacy Program Manager. The role assists with processing privacy cases and collaborates with relevant business areas to investigate and document privacy events, and to support their remediation and closure, including incidents and breaches. The specialist manages assigned privacy-event cases from intake through documentation, tracking, investigation, and action, coordinating with business units, the Privacy Program Manager, and legal counsel as needed. The role also supports the Compliance and Privacy Office with projects, audits, and examinations, and provides status updates and reports on Privacy activities and initiatives. This is a full-time position based in Boston, with an hourly range of $33.69 to $41.18. The posting notes that the role is also eligible for variable pay and that compensation may depend on relevant factors. The employer describes a commitment to employee development, inclusion, wellness, and work/life balance.

Requirements

Strong interpersonal skills and ability to work collaboratively with people at various management levels.
Excellent oral and written communication skills.
Ability to manage heavy caseloads and prioritize work to meet regulatory deadlines.
Detail-oriented and organized, with strong analytical and problem-solving skills.
Understanding of health insurance plan operations.
Understanding of HIPAA.
Understanding of state and federal privacy requirements.
Experience participating in cross-functional teams and ability to work as a team player.
Excellent computer skills, including Word, Excel, PowerPoint, and Outlook.
1–2+ years of health plan experience.
High school degree or equivalent required unless otherwise noted above.

Nice To Haves

1–2+ years of health plan privacy experience.
Bachelor’s degree.

Responsibilities

Manage assigned privacy-event cases, including receiving, documenting, tracking, investigating, and taking action on privacy-related data events and complaints concerning organizational privacy policies and procedures.
Coordinate and collaborate with other business units and the Privacy Program Manager, and consult legal counsel as necessary.
Assist the Privacy Program Manager with remediation and closure of privacy events, incidents, and breaches.
Support the Compliance and Privacy Office with projects, audits, and examinations.
Provide status updates and reporting on key Privacy activities and initiatives to the Privacy Program Manager and for Privacy meetings.