Program Service Representative - Will be Driving!

Würth Industry USA • Village of Germantown, WI

1d • Onsite

About The Position

The Vendor-Managed Inventory Program Service Representative sets up, delivers, and stocks products and maintains program presentation at customer facilities. The role manages onsite and remote CPS Program operations and provides service by maintaining established inventory levels, following safety standards, communicating consistently, and escalating issues. The position is based out of the Richfield, Wisconsin warehouse and requires driving to customer locations.

The schedule is Monday through Friday, 6:00 a.m. to 3:00 p.m. Pay is $21.00 per hour. An annual incentive bonus may also be available, depending on various factors such as organizational performance.

Benefits include maternity and paternal leave after one year of service; tuition reimbursement eligibility after one year; medical, vision, dental, and life insurance and other health programs; a 401(k); short- and long-term disability; paid time off accrued per pay period, with an additional day earned per year of service; and 10 paid holidays.

Requirements

• High school diploma or GED.
• One to two years of material handling or warehouse experience.
• At least two years of customer management experience.
• Valid driver's license and clean driving record.
• Ability to pass and maintain DOT certification.
• Basic computer knowledge, including Microsoft Office.
• Effective verbal and written communication with departments across an organization.
• Ability to solve practical problems.
• Ability to establish, build, and maintain positive customer relationships; respond promptly to customer needs; solicit customer feedback; and manage difficult customer situations.
• Ability to regularly lift 30 to 60 pounds and remain on one's feet for up to eight hours a day.

Responsibilities

• Stock product for multiple customer programs by filling or swapping product bins at customer locations and ensuring optimal inventory levels.
• Transport products to customers as necessary.
• Grow programs by setting up new customer programs, expanding existing programs, and forwarding expansion opportunities to appropriate departments.
• Monitor and maintain inventory levels using VMI platforms and appropriate equipment to place orders, and review open orders.
• Maintain expert knowledge of program systems and operations.
• Maintain equipment and a clean, organized workspace, and meet professional customer-interaction and appearance standards.
• Communicate with internal and external stakeholders; resolve issues that may affect customer programs or service levels; and identify opportunities to improve productivity, programs, and communication.
• Comply with organizational policies and procedures, including internal and customer safety standards.
• Perform other duties as assigned.

Benefits

• Annual incentive bonus may be available, depending on organizational performance and other factors.
• Maternity and paternal leave after one year of service.
• Tuition reimbursement eligibility after one year of service.
• Medical, vision, dental, and life insurance and other health programs.
• 401(k).
• Short-term disability and long-term disability.
• Paid time off accrued per pay period, with an additional day earned per year of service.
• 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED