Customer Service Representative - Driving

SP Plus•Houston, TX

4d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Customer Service Representative supports the day-to-day activities of an assigned parking location, delivers customer service, helps customers use automated parking equipment, and assists with facility cleanliness and traffic flow. The role requires a valid state-issued driver’s license with a current address and an acceptable driving record. The work environment may involve moderate to loud noise, vehicle emissions, extreme temperatures, all weather conditions, bright sunlight, and nighttime conditions.

Requirements

High school diploma or an equivalent combination of experience and education.
Experience with automated parking access control hardware and software, or a high aptitude for technology.
Valid state-issued driver’s license with a current address and an acceptable driving record; the license must be maintained.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read, write, and interpret English and effectively present information to customers, clients, supervisors, and coworkers individually and in small groups.
Ability to follow detailed but standard written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to adapt to workplace changes, delays, and unexpected events, and to exercise sound judgment.
Ability to use a clock, calculator (optional), or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor with the public and on the telephone, and effectively respond to customer problems or complaints.
Proactive approach, strong personal drive, proven customer service skills, and willingness to lead by example.
Willingness to work a flexible schedule; depending on location needs, second shift, third shift, and/or weekends may be required.
Frequently stand and walk, use hands to handle or feel objects, tools, or controls, and reach with hands and arms; close vision is required.

Responsibilities

Provide high-quality, friendly, and professional customer service.
Assist customers with payments using fully automated revenue control equipment and help facilitate traffic flow through the facility.
Support programs to improve client and customer satisfaction.
Assist with day-to-day activities at the assigned location and monitor parkers in pay-in lanes.
Help customers locate their parked vehicles, quote parking rates, provide directions, and resolve complaints independently or with a supervisor’s assistance.
Conduct garage and facility audits as required by management.
Count the revenue bank at the beginning of a shift and make change for customers when required.
Answer the telephone promptly and courteously when required.
Help the maintenance team keep entrances, exits, common areas, and surrounding areas clean, including picking up trash.
Maintain a neat, professional appearance and wear a uniform while at work.
Arrive on time for scheduled shifts and complete other duties assigned by a supervisor.