Customer Service Representative - Driving

SP Plus•Rockford, IL

10d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Customer Service Representative supports the day-to-day activities of an assigned parking location, helps customers use automated parking and payment systems, facilitates traffic flow, and maintains a clean facility. The role requires a professional, customer-focused approach and a valid driver’s license with an acceptable driving record. Work conditions include moderate-to-loud noise, exposure to vehicle emissions and temperature extremes, all weather conditions, bright sunlight, and nighttime conditions. The position is located in Rockford, Illinois, and pays $16.00 per hour plus tips.

Requirements

High school diploma or an equivalent combination of experience and education.
Experience with automated parking access-control hardware and software, or a high aptitude for technology.
Valid state-issued driver’s license with a current address and an acceptable driving record; must maintain the license.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read, write, and interpret English, and communicate information effectively to customers, clients, supervisors, and coworkers in one-on-one and small-group settings.
Ability to follow detailed standard written or oral instructions and use common-sense judgment to address problems in standardized situations.
Ability to adapt to changes, delays, and unexpected events and to exercise sound judgment.
Ability to use a clock, calculator (optional), or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor with the public and on the telephone, respond effectively to customer problems or complaints, and demonstrate initiative and customer-service skills.
Willingness to lead by example and work a flexible schedule.
Availability for second shift, third shift, and/or weekends may be required depending on location needs.

Responsibilities

Provide high-quality customer service and assist the maintenance team with keeping entrance and exit common areas clean.
Help customers make payments using fully automated revenue-control equipment and assist with parking services.
Facilitate the expedient flow of traffic through the facility and monitor parkers in pay-in lanes.
Lead programs to improve client and customer satisfaction.
Assist in managing the day-to-day activities of the assigned location.
Interact with customers in a friendly and professional manner and help customers locate vehicles they have parked.
Conduct garage and facility audits as required by management.
Count the starting bank of revenue at the beginning of a shift, if required, and make change for customers before transactions, if required.
Quote parking rates and give customers directions to locations in the city.
Resolve customer complaints independently or with a supervisor’s assistance.
Answer the telephone promptly and courteously, if required.
Maintain facility cleanliness and pick up trash in the surrounding area.
Maintain a neat, professional appearance and wear a uniform while at work; arrive on time for scheduled shifts.
Perform other duties as assigned by a supervisor.