Customer Service Representative - Driving

Metropolis Technologies•Houston, TX

6d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout-free parking experiences. The Customer Service Representative supports parking operations at an assigned location by providing customer service, helping customers use automated parking and payment equipment, and facilitating traffic flow. The position also assists with location operations, revenue handling, facility audits, and cleanliness. The role requires a valid state-issued driver’s license with a current address and an acceptable driving record. Work takes place in an environment that may be moderately to very loud and includes exposure to vehicle emissions, extreme temperatures, all weather conditions, bright sunlight, and nighttime conditions.

Requirements

High school diploma or an equivalent combination of experience and education.
Experience with automated parking access control hardware and software, or a high aptitude for technology.
Valid state-issued driver’s license with a current address and an acceptable driving record; the employee must maintain it.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read, write, and interpret English and present information effectively in one-on-one and small-group situations.
Ability to follow detailed standard written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to adapt to changes, delays, and unexpected events and to exercise sound, accurate judgment.
Ability to use a clock, calculator (optional), or credit card machine to handle transactions.
Ability to maintain a pleasant and courteous demeanor with the public and on the telephone, and respond effectively to customer problems or complaints.
Proactive approach, strong personal drive, proven customer service skills, and willingness to lead by example.
Willingness to work a flexible schedule; availability for second or third shift and/or weekends may be required depending on location needs.

Responsibilities

Provide high-quality customer service and assist the maintenance team in keeping common areas near entrances and exits clean.
Assist customers with payments using fully automated revenue control equipment.
Help customers with parking services and facilitate the expedient flow of traffic through the facility.
Lead programs intended to improve client and customer satisfaction.
Assist with the day-to-day activities of the assigned location.
Monitor parkers in pay-in lanes.
Interact with customers in a friendly and professional manner.
Help customers who have forgotten where they parked their vehicles.
Conduct garage and facility audits as required by management.
Count the revenue bank at the beginning of a shift, if required, to verify the starting total.
Make change for customers before transactions, if required.
Quote parking rates and provide directions to locations in the city.
Resolve customer complaints independently or with help from a supervisor.
Answer the telephone promptly and courteously, if required.
Maintain facility cleanliness and pick up trash in the surrounding area.
Maintain a neat, professional appearance and wear a uniform while at work.
Arrive on time for scheduled shifts.
Perform other duties assigned by a supervisor.